Orthomen IncReviews of orthomen.com

The chair lift broke the first time we used it. The company won’t take it back. Terrible customer service.

I sent an email to the company via its website over a week ago and the original one 3 weeks ago. I have not gotten a response to either one. The brace is stuck in limbo as I need information for the Israeli Ministry of Health.

The metal pieces used to adjust the brackets not only fall apart but the top inside metal piece rub on the inside of the opposite thigh and left me with the worst bruise. Then the metal pieces fell apart and the lower strap fell off making it inoperable. We tried but could not repair the brace and threw it away. A complete waste of money.

You failed to mention that this device only works on smooth surfaces. If there is a crack in the cement or asphalt driveway it is very hard to move over it. It did not lift my husband high enough to get into the car.

I did not place this order. It was shipped to Hawaii and my home & billing address is in GA. I sent an email to customer service when I received the first notice of this order but was never contacted.

Poor customer service

I was very disappointed with the brace I purchased. It seemed okay the first day, the longer you use it the stiffer the hinges get. There is squeaking and a vibration from the hinges that is very uncomfortable plus the added force needed to make the hinges move made the brace useless. Also the medial pad pushes on a very sore spot and there was no adjustment that would help. It was a unfortunate waste of money. It went in the trash. I am currently using a cane until my knee replacement.

Contacted customer service requesting a RA authorization return which I received sent back brace unopened box, unopened bag with knee brace, tracking number, shows that they received the brace and contacted them several times by phone and emails but no reply we just want refund as originally requested and offered. Be aware Orthamon doesn't honor their return policy - use Amazon instead.