OrthoCarolinaReviews of orthocarolina.com

I arrived at an appointment very early and explained that at the front desk. I asked for an honest answer if I could possibly be seen earlier since it was a two second stitch removal (I’ve been here before for this when it didn’t work the first time). They said it shouldnt be a problem. Two hours later I checked back in if they wouldn’t be able to I’d like to wait in the car since it was an icebox inside. They said I should still be able to be seen since the afternoon appointments would soon open up. Well after waiting another 30 minutes and now getting close to my appointment time, front desk then tells me yes you may want to wait in the car since they’re not going to be able to take you. Why wait two hours to say this? There wasnt any other patients here before me so clearly that wasn’t the issue. I was very polite and didn’t expect to be accommodated but clearly asked up front and would’ve just wanted some honestly. Amazing it’s the same place that if you are more than 10 minutes late, they will reschedule you, as if they run a tight ship and their time is more important than yours. Giving two stars because the doctors are good at least.

The Billing Department at OrthoCarolina in Pineville, NC is subpar at best. I overpaid $636.69 by accident, and it took me 4 phone calls in 2 to 2 1/2 weeks to get this resolved. Every time I called; I was told that they would pass the message on to their "Manager." However, the Manager never called me back to discuss nor was I given the Managers number when I asked. I was told that the Manager was unreachable to customers, they could not give a patient/customer her number. I was charged twice for an ice machine that I purchased from OrthoCarolina for at home therapy. Those charges were argued also and finally credited. OrthoCarolina offers a credit card option "Curae" to help with medical expenses. The card is a good idea and can work amazingly to help patients, the only issue is that OrthoCarolina does not educate their "check in at desk" employees on how to successfully navigate through the billing process. The billing department does not clearly understand the process either. That in itself can create an unpleasant patient experience. OrthoCarolina my advice to you is get it together!! Your process should be fluid!! You have excellent doctors, physical therapist, assistants and nurses. You are clearly lacking in the billing department, the last thing a patient that has just had surgery and in pain needs is to worry about their money and if they are getting charged appropriately. I just can't help but to wonder how many patients have not paid attention to or followed up on their billing statements.