Clare G.
I received the product/ buyer be..
I received the product. It was slow to get to me. It was freeze dried according to this company but there were no instructions whatsoever. So the purple rubber “gasket rings” didn’t appear to be useful. I tried to return them for a refund. They said no. Apparently, I should have known about adding water to both vials before INJECTING THEM 🙈🤬🙈 Horrible waste of money. PS: I just saw their response to this review. It was never opened and remains exactly how I received it. Being a novice at this Peptide injection treatment, I am very wary Of any business that won’t take back their Own products!
Response from OROS ResearchJun 19, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. However, we would like to provide additional context for anyone reading this review. After receiving your concerns, our team requested and carefully reviewed photographs of the products you received. Based on those images, we confirmed that the products arrived in new, undamaged condition and were consistent with their expected appearance. The bluish-purple “rubber gasket rings” referenced in your review were not rubber, foreign material, or a manufacturing defect. They were the lyophilized peptide compound itself. This appearance is an expected characteristic of our KLOW formulation due to the inclusion of GHK-Cu (Copper Peptide), which naturally gives the lyophilized cake its distinctive blue-purple color. We explained this on multiple occasions through our email correspondence, but unfortunately were unable to resolve your concerns. All OROS products are sold strictly for in-vitro research use only and not for human or animal use of any kind. This information is prominently disclosed throughout our website, on each product page, during checkout, and again during our separate payment authorization process. The product pages also clearly state that these products are supplied in lyophilized (freeze-dried) form and require reconstitution prior to research use. Because these are sterile research materials and due to applicable legal and regulatory restrictions, we cannot provide instructions regarding reconstitution, administration, dosage, or other research procedures. Likewise, we cannot accept returns of sterile products that have left our facility unless they arrive damaged, defective, or fail to meet our published quality specifications. In this case, after reviewing the evidence provided, we found no indication of a manufacturing defect or quality issue that would qualify the order for a return under our published policies. We understand that research materials can be unfamiliar to first-time researcher's, which is why we encourage customers to thoroughly review the product descriptions, published policies, and intended research applications, including best practices for handling and research usage, before placing an order. Our team is always happy to answer questions regarding product specifications, third-party testing, certificates of analysis, manufacturing standards, and quality control whenever legally permitted. We remain committed to transparency, rigorous third-party testing, and providing research materials that meet the quality standards our customers expect. If you have any further questions or concerns, please do not hesitate to contact our support team.