OrnateraReviews of ornatera.com

Pillow was just too hard for me. Tried many nights and couldn't sleep with it. Their money back guarantee is crap. You get money back if you send the pillow back to China at your expense. No US return option. Don't count on being able to return. You better like it.

Update on my recent order… I placed my order on November 20th. Today is January 21st. My order has been stuck in NJ since Dec 3rd. The last customer service rep said “be patient, it should arrive soon.” How long does it take to either issue a refund ( which this company refuses to) or to send another pillow. Pathetic service. Buyers beware.

I ordered my products on December 4, 2024. It is now January 15, 2025. The tracking information says "undeliverable", even though the address is correct. The company refuses to refund my money, and referred me to the shipping company. They are all automated and say they cannot help me, contact the sender. As an update to this review, they finally agreed to refund my money.

DO NOT PURCHASE after a failed delivery, the company refuses to issue a refund unless I accept a redelivery and then pay to return the product. There was no error in address, etc., simply a failed delivery.

Purchased a pillow (order # 29728) paid well over $100 dollars for a single pillow, waited 10 days to receive it only for it to come without the pillow case. How do you mess up that badly and ship only part of the order? Now I have to wait 48 hours till I get a reply just to see what they will do. At this point I'm disappointed and am ready to return the pillow back. Can't tell you if It is any good as I will not have a chance to use it withut the pillow case

I’ll start this review with the fact that this pillow is an inferior knock off of the Sutera pillow which I’ve had for years and it’s wonderful. I ordered this one just to compare. The company is scammy. They shipped me a defective pillow that was misshaped. I reached out and they said I would have to pay $20 to return it to China or get only a 30% refund. I told them I shouldn’t have to pay since they gave me a bad product. They asked for pictures. I sent them with a detailed description of the issue. Then they requested I send the same photo again but this time to mark the problem area even though it was very obviously misshaped. They are still refusing to fix the situation. Additionally the free travel bag is made from such cheap material it was busted when I received it. There is no “30 day sleep trial” as advertised either. I only had my pillow a few days before starting the return. I would recommend to avoid this company.

Pillow arrived and was completely flat, no form, absolutely unusable. I asked for a refund and they said the product is from China, I'd need to pay $20 in postage to return the product and if it arrived, then I'd get a refund. They offered 20% refund to keep the pillow, citing the postage fee and the environmental responsibility. I fought back and forth with them and got 50% refund which is still absolute robbery. I settled for that because I don't trust the return policy to actually work and I'll be out even more money. Absolutely disappointed in this pillow, the company, and their policies.

This company is terrible. The shipping is terrible! I waited forever for them to ship this to me and still have not received. The tracking info. Isn’t accurate at all. Don’t waste your time ordering this pillow from this company.