OrnateraReviews of ornatera.com

Abusive return process designed to make you give in. When you try to return for refund, they offer you a 20% refund and keep the pillow. When you insist, they then offer 30%, then 40%, then 50%. It's hilarious and offensive at the same time.

They're yet another garbage company that doesn't stand behind their product or their claim that it's a risk-free purchase. When you ask for a return authorization, the best you will get is a refund offer ("and you get to keep the pillow!"). First they offer 30%, then 40%, but stick it out for their final 50% offer. I tried to get them to go up from that, but they stuck at 50%. As someone else mentioned, it's better than nothing, and in the end more cost effective than returning the pillow to China, which is where they want returns sent (on your dime). Just an awful company, total grifters. But really, shame on me for poor pre-purchase research. If you are determined to buy this stinky, rock-hard bit of sweat-inducing molded foam they call a pillow, you can find it on Amazon for half the price as on the Onatera website. (But don't do it even then.)

Do not purchase from this company! There isn’t a 30 day trial risk free. They make it impossible to return the product or get your money back. It turns into a negotiation where they offer 30%, then 40%, then a “final offer” of 50% if you keep the product.

Pillow is advertised for side sleepers… good luck with that one. Also, it’s the crapiest “memory foam” you’ve ever felt. Super hard, immediately springs back after being squeezed. I honestly wouldn’t completely hate this if the foam was good, the shape isn’t my favorite but I could make do.. this is just garbage and sold under a false pretense. Don’t buy this pillow. Also the shipping took more than 2 weeks to get to my house. That’s not surprising after seeing they ship directly from country of origin (China).

BEWARE false advertising!!! Website totes “risk free trial” and “money back guarantee” pillow was hard as a rock and uncomfortable, asked for a refund after 2 nights trying to sleep on it. They offered 30% off, or buyer pays shipping back to Asia $20-40…. Absolutely bad business please don’t support them

I got my pillow on January 3rd and I complained about the smell and I should’ve mentioned how hard and uncomfortable the pillow was. I was not informed about their guarantee so I agreed to get 30 percent back because sending it to China would cost 20 dollars so I chose the 30 percentage and got 30 dollars back. I feel they owe me 70 dollars because it in all cost me over 100 dollars. NEW email 20.2.2025: Hi Borghild, I hope you're doing well! We’re happy that we were able to resolve the issue with your recent order, and we truly appreciate your patience throughout the process. We noticed that you left a negative review on Trustpilot regarding your experience, and we’d like to ensure that your concerns have been fully addressed. Since we’ve worked together to resolve the issue, we wanted to ask how you would like to proceed with your review. Would you be open to updating or removing the review, now that we’ve settled everything? We completely understand if you'd prefer to leave it as is, but we would be grateful if you considered adjusting it to reflect the positive resolution. Please let us know your thoughts, and if there’s anything else we can do to assist you further. Thank you once again for your understanding and feedback. Best regards, Luchie Ornatera Customer Support

Very uncomfortable for side and stomach sleeper. Also, please read the fine print before trying product. It is not risk free as the website claims. I returned mine within 3 days of purchase and had to pay to send it back.

I recently purchased the ergonomic pillow, and was quite underwhelmed when I first saw it out of the package. Not how it’s advertised, it’s thin and the shape of the pillow doesn’t accommodate side sleepers as much as they make it seem in their ad. Furthermore, my neck has gotten more sore while trying to use this pillow. I tried to give it a proper chance but it makes my neck worse. I then tried to return it (2-3 days after the 30 day guarantee and they refuse). Make sure you’re within that window if you give this a try. In my opinion, not worth the money at all. Update: Rather than giving me a refund they ended up negotiating a 30, 40, then a final 50% money back and I kept the pillow. Asked for a full refund but that didn’t seem possible. Better than nothing I suppose.