OrnateraReviews of ornatera.com

The pillow was shipped, but the delivery went to a home other than mine and I have photo proof and I have been contacting Ornatera for a refund or replacement since March and every time I get the same fake agent name and a promise to get back to me in 24 hours with my refund. I’m in a nursing home and have nothing better to do then send them these multiple emails. On a fixed income $100 is a lot of money. I would advise anyone to buy a Support pillow anywhere else. now they’re having big sales because they’re supposedly going out of business. Bait and switch.

Pillowcase was damaged, customer service is the worst. Only contact is by email and I asked for a 40% refund and still waiting for it after more than a few business days. Also pillows aren’t as comfortable as they were promised ro be with what I paid for! Also they keep trying to get you to spend more money after you spent a lot. No wonder it is going out of business. Don’t buy from them!

Je n habite pas en France. Je voulais faire un retour d un produit (prix 14 euros) et le retour 12 euros ! Il serait bien d envisager un retour gratuit comme beaucoup d'autres le font.

The pillows are rock hard. Made my neck pain and headaches worse. The “money back guarantee” is a joke. Nowhere does it state customer will be responsible for return shipping costs to Asia but here we are….should've done more research before buying. Their refund “promise” and customer service is awful. Lesson learned.

Avoid!!! Never received my pillow and they will not refund. Scammers

AVOID - Ordered pillow, have not received it - they said it was delivered and will not refund me. Proof of delivery shows that package was left on my doorstep, but must have been stolen. I have pointed out that it was their contractor who failed to deliver the item safely and as it was sent by Royal Mail Tracked 48, only they can raise a complaint and obtain compensation. They have refused to take this up with Royal Mail and have suggested I should do it and report it to the police. It was their contractor therefore their responsibility under Consumer Rights Act 2015 - just get a continuous “computer says no” reply - very frustrating.

BUYERS BEWARE! I purchased this pillow with the hopes that I would get some neck relief and better sleep. Once I received the pillow, it was so hard - like laying my head on a table. The foam had absolutely no give at all and the contours didn’t fit my body (I’m 5’2”, average weight). When I sent an email asking to start the return process, I was offered the option to keep the pillow and received a 20% refund. After declining, the refund amount was increased to 30% then 40% and finally 50%. I declined all and asked for the full refund. Then I was given the return address in China, informed I was responsible for the return shipping charges, and told I would be refunded once the pillow arrived back in their warehouse. I then researched the cost to ship the pillow to China. The cost to ship was over $40.00. I returned to the 50% refund offer because I was afraid my pillow would never arrive back in their warehouse and I would be left with the full price loss. This company is making lots of money producing an extremely cheap product, claiming a “risk free trial,” and then profiting $35.00 from unhappy customers.

Seems everyone is having the same issue. False advertising and not a quality product. As a person who has 3 fusions and compromised cervical spine I thought it would be worth a try since it said 30 days risk free. After 4 days it started hurting my neck so I inquired about return process. I kept getting a negotiation with customer service via email. Finally last offer 50% to keep and avoid shipping to China. To return it’s an easy 65.00 and to someone else’s point the bag it came in you could hardly get the pillow out and that cheap free bag ripped. Amazon and Walmart are selling them for half of what I paid. Would have been an easier return but the advertiser said 30 day trial or return. I would caution anyone to purchase from them and to another customers point it was in the US for awhile but shipping was delayed in the US. Why? I want a full refund and now I am receiving emails saying they are closing their doors… Hmmmm.