Mollie D.
Crooks!
I wish I could give 0 stars. Do not reserve from this corrupt company! We reserved a shuttle for 10 of us to the Orlando airport through the Orlando Shuttle Service website. The day we were supposed to leave, no shuttle was showing up. I called the company and they assured me they were coming. I asked them to provide me with an updated exact time as they were already late. After I had to call back again asking for an update, only then was I told the driver would not be able to make it! They left 10 of us without transportation and the need to make a last minute decision to take 3 Uber’s during rush hour to the airport. They assured me they would reimburse the shuttle reservation cost as well as the Uber’s. I asked that they email me stating that information (“I will, right away, ma’am” was his response). I never got an email. I didn’t actually expect a reimbursement of the Uber’s, but they have not responded to my emails or calls reimbursing me. I have not been reimbursed by them. Beware, Orlando Shuttle Service and Priceless Shuttles are crooks!
Response from Orlando Shuttle ServiceApr 23, 2026
Mollie, this review citing our company for these issues is like blaming Expedia for a delayed Delta Airlines flight-- when you booked with OSS, we offered you 13 travel quotes & you made your own choice of the lowest-rated company. Your claims against us here are false: you never called OUR company, you spoke with the company you selected, Priceless Transport. We made no promises we did not fulfill, but we DID process the booking request you asked for AND we charged you nothing for this service! I'm sorry you had an issue with your trip, but I sincerely wish you would be accurate in your review..