Davida
Bad business
My 17 year old son went into the store at 326 canal street to purchase a pair of pants he was not informed that he could not return or exchange his item. After he purchased his pant the receipt said no return or exchange. I think they should let people know before they pay all of this money for clothing. Their should be signs all over the store to let customers know.
Response from Origins NYCJun 21, 2024
Dear Davida, Thank you for taking the time to share your feedback. We are sorry to hear about your son’s experience and any inconvenience it may have caused. At Origins NYC, we specialize in luxury and collectible designer goods, and maintaining the pristine quality and value of our products is paramount. Due to the unique nature of our inventory, we have a strict no-return policy that is clearly communicated throughout our store. We have multiple signs displayed in various sections, and the policy is also printed on every receipt to ensure that all customers are fully aware before making a purchase. We understand that this can be a significant policy, but it is necessary to protect the integrity and value of the high-fashion brands we offer. As you mentioned, the receipt your son received did indicate the no-return/exchange policy, which is in place to prevent any depreciation of our luxury items through potential use. We do take back items if they are defective, as customer satisfaction and product quality are important to us. However, in cases where the product is not defective and has simply resulted in buyer’s remorse, we adhere to our established policy to ensure fairness and consistency for all customers. We appreciate your understanding and thank you for bringing this to our attention. Should you have any further concerns or questions, please feel free to reach out to us directly at [email protected] Sincerely, Franco Origins NYC