Alexander V.
Did not receive the item ordered
Did not receive the item ordered, have contacted customer service twice with no response. Reporting fraudulent sale to American Express.
Origins NYC is a retail and consignment store specializing in ultra rare, limited edition luxury and streetwear items. Our dedicated team travel all corners of the US to source the newest sneaker releases that are often sold-out and unobtainable. Authenticated by experts Items are consigned with us by our trusted community of sellers, and all items are authenticated by our in-store experts. Unlike other aftermarket retailers, we guarantee that all our items are 100% genuine - any inauthentic items are either destroyed or exposed on our social media so you can legit-check your own wardrobe. Immaculate pre-owned Any pre-owned items are individually hand-chosen by our intake team, and items are either new or very gently worn. All pre-owned items are subject to our own in-house premium dry cleaning service.
Origins NYC (originsnyc.com) has 83 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 18 reviews with 1 star · Clear filters
Alexander V.
Did not receive the item ordered, have contacted customer service twice with no response. Reporting fraudulent sale to American Express.
Alejandro de León F.
They sold me some sneakers that apparently are fake, like originals. I already complained and they don't give me a solution. I have the verification letter and they don't give me a solution. What a lack of attention.
James B.
They will lowball you so hard if you’re trying to sell. The people that work there can be rude as hell sometimes. Also their prices are overpriced. I would recommend not going here and finding another store. Definitely better ones in the area.
Heath S.
Absolutely a fake HELLSTAR tshirt! Cut tag underneath the hem on the neck?!? Misprint, logo size is off! Not upset just know I’ll never purchase from ORIGINS Ever again! Straight buster moves
Abu Mohammed Z.
I didn’t get my package and it was returned and there’s nothing said about it norr plans of it being rescheduled for delivery
Davida
My 17 year old son went into the store at 326 canal street to purchase a pair of pants he was not informed that he could not return or exchange his item. After he purchased his pant the receipt said no return or exchange. I think they should let people know before they pay all of this money for clothing. Their should be signs all over the store to let customers know.
Response from Origins NYCJun 21, 2024
Dear Davida, Thank you for taking the time to share your feedback. We are sorry to hear about your son’s experience and any inconvenience it may have caused. At Origins NYC, we specialize in luxury and collectible designer goods, and maintaining the pristine quality and value of our products is paramount. Due to the unique nature of our inventory, we have a strict no-return policy that is clearly communicated throughout our store. We have multiple signs displayed in various sections, and the policy is also printed on every receipt to ensure that all customers are fully aware before making a purchase. We understand that this can be a significant policy, but it is necessary to protect the integrity and value of the high-fashion brands we offer. As you mentioned, the receipt your son received did indicate the no-return/exchange policy, which is in place to prevent any depreciation of our luxury items through potential use. We do take back items if they are defective, as customer satisfaction and product quality are important to us. However, in cases where the product is not defective and has simply resulted in buyer’s remorse, we adhere to our established policy to ensure fairness and consistency for all customers. We appreciate your understanding and thank you for bringing this to our attention. Should you have any further concerns or questions, please feel free to reach out to us directly at [email protected] Sincerely, Franco Origins NYC
ShortKid D.
NYC store sold me a Fake Gallery Dept hoodie. Paid over $700 just for a fake that’s beyond me son🤦🏿♂️🤦🏿♂️ Never would’ve expected this especially since people talk so good about them. Never buying from them again.
Kevin A.
I think what David Holley was talking about is Originsnyco, which is just one letter off of the legitimate site. It's a scam. They recruit u online like a job and get you on WhatsApp so they can fool u into putting your own money into their account. I haven't fallen for it. Just wish there was a way to get these people caught. They're using WhatsApp because that way all is erased. Well, guess what? I've screen shot all the conversations. So if anyone knows which way I could go to get these predators off line and keep them from fooling people that are just wanting to work please let me know.