ORIGIN PCReviews of originpc.com

This is not my first Origins computer. With a few exceptions, the reason for my 4 star, the service was exelent. Due to a recent warehouse move, the system was delayed a few days. There was a further delay in the shipping department due to custom graphics added, and the printer being down. This was not revealed until after being in shipping for 4 business days. I was given the option to remove the graphics with a refund, which I took. The machine was shipped within a few hours. The principle resin for only loosing one star. Addendum: the printing was completed prior to shipping. This could have been avoided with better communications between the graphics department, and sales support staff. This is the principle resin for the grade reduction, as it is a production machine, and not a gaming device. And time is money. That being said, I would not hesitate to go through the process again. Eddy and the team performed admirably. Will revisit and review after 2 weeks of operations.

I bought the Chronos V3 in white. Super easy buying experience. Received consistent notifications and feedback along the way, setting expectations and building excitement. Build quality was good, though one side panel of the rig was popping out on delivery due to the pressure from some wires that couldn't fit all the way inside the metal enclosure I guess. I was able to get the siding snapped back in place, and all is well. I know there's pressure on that panel, so will keep an eye on it. This is what's keeping me at 4-stars. Overall, the machine looks and works great. I'm a happy buyer.

Short story: I made the purchase but I ended up returning the PC back. It was mostly UPS's fault, but the folks working in the sales team of OriginPC communicated well with me during the process. They listened to how I felt, admitted their mistakes, and worked hard to correct their mistakes. So I'll definitely recommend to other people to do business with OriginPC. Long story: The delivery was scheduled to be made on a Friday. The UPS driver didn't knock on my door or ring my doorbell and I missed my delivery because of this. I went into the tracking website and got a notification that the delivery was attempted at 9:12am PDT. I left my door at about 9:15am PDT and I didn't see any UPS trucks nearby. I called UPS right away and checked to see if I can rearrange a pickup location. They told me that either I waited until Monday or I asked OriginPC to rearrange a pickup location. I called the OriginPC customer service, and the agent told me they have a very strict shipping policy that they can only deliver items to our shipping address and no other alternative pickup can be provided, and thus the only way for me is to wait until Monday. I will deduct a star from this review due to the strict policy of the delivery. If this can be changed to allowing clients to pick up from a UPS pickup site, this will give clients more flexibility in case they miss the package. I was very upset about this strict policy, so I initiated a return and asked for a refund. The customer sales team worked very hard to ensure this process go smoothly for me. I expressed my feelings and thoughts on why I felt upset about this. They admitted their mistakes, expressed they were sorry for my situation, and listened and made sure things would be done right for me. They ended up giving me a full refund for my case, including shipping and taxes. I felt grateful for this because not a lot of companies these days are willing to admit their mistakes. This shows that OriginPC cares about the customers and will always prioritize on the customers rather than money. As of now, I'm still feeling bad and sorry for the OriginPC sales for deciding to return the PC way too early. Personally, I will definitely do business with OriginPC in the future. They did lose money this time for the shipping and the restocking for my refund case, which I felt pretty sorry for as well. Thus, when I have the budget in the future, I will definitely ask them to build me an extreme high end PC to reward them for their hard work and effort to always keep customers happy.

Its now over 1 month since my i9 4080 GPU system arrived. In a word the system is awesome! My order also included Corsair wide screen, mouse and keyboard. In the end this all shipped to me as 4 deliveries (the PC itself arrived in a wooden crate - very well packaged). I would have given a 5 star review except that I only received 2 tracking number emails for the 4 deliveries - also the keyboard was on backorder and I was never informed until I reached out to support - who told me of the delay. Anyway, all arrived just fine in the end and I must say it it a very impressive beast so I am extremely happy so far!

I was very pleased with the customer service that I received from originpc. They replied to my emails in a timely manner with very helpful and professional assistance. I haven’t received my pc yet, so I can’t speak to the product, but their customer support and service is excellent.

Never had any real problem with purchases and the refund process is fairly easy to understand. Storefront titles are a bit limited. They could do with more third party games imo. The client could do with some more Library options like sub-folders. Picked up some nice game licenses on the big sales. So price wise can't complain.