ORIGIN PCReviews of originpc.com

Purchased a PC end of 2022 never worked properly, delt with customer service vis OriginPC and Corsair for 2 years. They refused refund since day 1, did partial repairs with defective parts, and did a complete refusal to flow the Uniform Commercial Code (UCC) Section 2-314 outside of warranty not that they ever followed under warranty. And they lied on BBB claiming openly it worked entire time even though I have all the emails, RMAs, and names of people spoken to.

So I send my laptop to repair in aug . I paid for a new motherboard and 64g of ram.On September 20 it’s ready and sits in the warehouse for 2 weeks. When I finally get my laptop it’s sent without a power supple. I call to ask why my laptop different they said we just gave you a new one. I asked why no power supply they said they are sorry and the will overnight it. 2 weeks later I get a power supply without the part that goes into the outlet. It’s a whole new laptop so my old one would not fit. I finally power it on to find out it only has 32g when I paid for 64g. So I call again now they promised my after talking to a supervisor they would over night it. I call a week later and they say that they don’t see a request for ram. I asked to talk to a supervisor and they said they will overnight it to me promised. I call today they are back ordered on ram. I was like if you did the job correctly I would have had my ram. I have been with origin for close to 11 years purchased over 8 pc/laptops never had an issue and praised your company but after this i highly doubt I will deal with your company again. The unprofessionalism is unreal.

Computer GPU was non-functional after 4 days of purchasing it new. I was instructed to re-install windows and afterwards was told to take the graphics card out and put it in again. I have two issues with this response. Origin is supposed to be a company which makes life easier for their buyers and primarily the reason I purchased it is to save time and begin to use it for my work applications. The following two things took me nearly 5 hours because the PC I ordered was a micro-itx build there was no real space to take anything out of it. Additionally, I didn’t have the tools, and so I would have to run to my friends to get the proper equipment to get it done. When I asked Origin to subsidize their mistake they offered $100 which is a complete slap in the face considering with tax I paid nearly $4k. The fact that I have spent a total of 7 hours so far talking to support, trying to fix my computer, and having to constantly follow up if they are sending the packaging information is insulting. This is a prebuilt computer that was supposed to make my life easier. Instead it was the opposite. Do not trust this company with your computer. I am very disappointed and will not personally buy from them again or any of my businesses.

i had ordered a PC and monitor. the first transaction you tried failed, and you notified me and i thought i had corrected it. then i rec'd an email saying that the transaction failed again, reason: daily limit or fraud alter. i contacted my bank and made the corrections. called to let my sales person know. this was on 9/23/24. on 9/26/24 i called and asked why the transaction hadnt gone through. i was told by the sales person that "apparently accounting has cancelled and closed out the order". i was never contacted in any way. the rep i spoke to seemed confused and unsure of what he was doing. i asked why i wasnt informed and he really had no answer for me. no offer to try to reopen the order nor offer for me to perhaps do a re-order. i didnt feel that my business was valued, so i told the rep i would just take my business elsewhere. and i did. perhaps the young man was new to the job, so i will give him the benefit of the doubt. never did hear from my assigned sales rep Oliver P. i will not be ordering anything from Origin PC again.

UPDATE: My concerns were not addressed. It took Origin PC months to send me a replacement cooler, only for the replacement cooler to also be faulty on installation. This has been a nightmare Terrible and unqualified support. Purchase date: 5/15/2023 Shipped: 5/31/2023 I initially called Origin support 6/13/24 to Determine the cause of a recent computer shut down. Separately, the CPU temp was suddenly idling at 50C when it used to idle at 33C. The support said it was completely normal for the computer to idle at that higher temperature. I told them the fan was breathing increasingly hard with no applications open and they simply adjusted the fan curve so that the fan wouldn't engage until it was at a higher temp. I've only had my computer for a year, I bought the computer exactly a year ago and rarely use it but they suggested i needed to get the thermal paste reapplied to the CPU because it often wears off. Fast forward 1 month to 7/17/24, I reached out to their support again, and spoke with an entirely separate representative. This representative also said its completely normal for the computer to idle in that temp range, and suggested I really don't have anything to worry about until it gets to 90C. They turned off some warning settings in BIOS and adjusted the fan curve again and said I should be totally fine. Never said anything about having a faulty cooling system whatsoever. Then, my computer shut off and would not start again at all. I decided to hire a third party computer specialist, who immediately diagnosed the problem. I had a faulty liquid cooler and I was essentially running the computer without a cooler for some time, which could have done serious damage to the computer. The heat actually ended up burning the memory stick closest to the CPU. While I appreciate that Origin eventually reached out, nobody cared to solve my problem until I left this review originally. I ultimately had to pay for a new cooling system and labor to install out of my pocket ($300). When someone finally reached out and essentially offered to give a free accessory and assist with the cooling system/memory warranty processes, I had already spent the $300, neither of their customer service reps cared to help. They offered me a free accessory which I didn't feel was a satisfactory resolution to my issue. ***Buy at your own risk. Representatives give unqualified advice that could potentially prove harmful for your device. This is a list of the components I purchased for reference: Case : Corsair 7000D Airflow Exterior Color : Black Processors: AMD Ryzen 9 7900X 12-Core 4.7GHz (5.6GHz Max Boost) CPU : Thermal Compound Motherboard: ASUS ROG STRIX X670E-E WiFi Memory: 64GB CORSAIR VENGEANCE DDR5 (2x32GB) 5600MHz System Cooling: iCUE H150i ELITE CAPELLIX XT Liquid CPU Cooler System Fans: CORSAIR QL iCUE RGB controlled by iCUE software Graphics Cards: Nvidia GeForce RTX 4080 16GB Operating System: MS Windows 11 Home Operating System Drive: 2TB Samsung 970 EVO Plus PCIe NVMe RAID : No RAID Power Supply: Corsair RM1000x Series PLUS GOLD Audio: Integrated High-Definition Audio Networking: Onboard Network Port The ORIGIN Difference: Unrivaled Quality & Performance ORIGIN Maximum Protection Shipping Process: ORIGIN Wooden Crate Armor

I got my first Origin PC in 2014 in which still runs great today. I was very impressed and still am with what a good company they WERE. I feel as though they have moved on from quality and now have a quantity based company. I decided to buy a $10,000 desktop and I could not have been more disappointed. Here is my unfortunate journey. Disclaimer: not a big computer guy, just expected them to be able to ship and install what I asked for.( I mean, I paid 10k for it) Got my desktop and played it for a few months, it began over heating so I called support and apparently they had never installed the ICUE correctly for the liquid cooler, AND didn't even plug it into the right port for it to turn on correctly. Played it for 2 more months and the cooler began leaking water all over the GPU. The CPU had again become overheated which probably was the cause of the leaking. I called and got it shipped to them. After almost 2 months, they finally got my PC back to me with the supposed repairs needed. I played it for 2 days and again, overheated and leaked everywhere. It's Oct and I deploy in December 2022 so not being able to play the entire 4 months leading to deploying was extremely disappointing. I had to get it shipped to my next duty station so I wasn't able to open it until August of 2023. Everything seemed to work fine and I deployed again in Nov 2023 coming back in April 2024. Played for a month and the same thing happened...CPU over heated and the liquid was leaking everywhere. Of course my warranty has worn off by now, so they aren't able to pay for any of the damages that I'm sure was caused by once again, their gross incompetence. I'm at a huge loss and I'm sure this will cost me thousands to fix THEIR problem To sum, since Oct of 2021 I haven't been able to play the system for 6 months straight without it overheating, leaking, or other drastic problems resulting in thousands of dollars of damages. I never received any compensation or warranty extension for this

Spent 3000+$ on a laptop from Origin and within 24 hours the screen went black. 6 days of trying to contact their 24/7 customer service....NO RESPONSE.. Finally received an email from them with a return address. After 5 days still no response. No idea if their repairing it or replacing it . I literally can't reach anyone from this company. UPDATE:: Origin is currently working on correcting this issue. ( will update and adjust as their progress develops) MARCH 10th stil no computer or update .Well over a month into this nightmare ❗️Over a month ago I gave this company 3000$ .... and the only thing I have to show for it is an email with empty promises. No computer👉 I wish I'd have read the reviews as 1 in 4 people have given 1 star 👈 I finally asked for a refund and they did so in a timely manner.

October 2023 invested $3k+ to have an Origin PC built. In less than 1 month, I had to send it back for a "black screen" issue to be fixed. Lost all productivity for the month of November. December, I get the PC back only to find that now, here in January, the same issue returns. This is highly unacceptable, disappointing and disgruntling not to mention, Very Suspicious considering. People invest in products like this to enhance their lives and to better help others, not to pick up a burden and unnecessary expenses and then having to deal with customer service agents who are only concerned with sales and up sales for products and services as opposed to client satisfaction and repeat patronage. God forbid that you express any type of protest for the inconvenience caused by such a unreliable product to the detriment of being "blacklisted" attempting to get resolution. At any case, we shall see how this goes.