Original S.W.A.T.Reviews of originalswat.com

Response from Original S.W.A.T.Feb 25, 2016

Hi Susan, We apologize for any inconvenience this may have caused you. It does look like the carrier has lost your package and we are currently working with UPS to resolve this issue. However, your refund was issued yesterday and you should be able to see it reflected in your bank account. Please let us know if there is anything else we can do for you. Thank you for being an Original S.W.A.T. customer.

Response from Original S.W.A.T.Dec 15, 2015

Hi Dennis, We are sorry to hear that you didn't receive a delivery date for your purchase. After looking up your order, it looks like it was shipped the day you ordered it, but the mail carrier had a delay. If you didn't receive your shipping confirmation via email, it might have been sent to your spam. We apologize for any inconvenience this may have caused. Please let me know if I can be of any further assistance. Thank you, -AAG

Response from Original S.W.A.T.Sep 24, 2015

Hi James, We are so sorry to hear that you are not satisfied with your recent Original S.W.A.T. purchase. We encourage you to take full advantage of our 60-day comfort guarantee. We strive to make sure our customers are always pleased with their OSWAT boots and if that is not the case we encourage you to speak directly with one of our customer service representatives to figure out the best possible option for you. If you have any more questions or concerns, please feel free to contact us directly at [email protected]. Thank you for your continued support. Anne-Allyce

Response from Original S.W.A.T.Jul 8, 2015

Dear Customer, We are so sorry to hear about your poor experience with one of our vendors. We appreciate you reaching out and making us aware of these issues. Our customers' feedback is the only way we can improve and grow. We have heard your concerns and are working towards eliminating any further problems of this nature. We hope to see you return as an Original S.W.A.T. customer/advocate as you have been for several years. For future reference, please know that purchasing from our website directly ensures that you will have free return shipping in the event that you have any other issues with the products you purchase from us. Best regards, Anne-Allyce George

Response from Original S.W.A.T.Dec 5, 2014

Hi Dante, Thank you so much for your feedback. We appreciate you bringing this to our attention. Due to the Thanksgiving weekend, our office was closed in order to allow our employees to spend time with their families. I have tracked your package, it looks like it should be arriving today. We thank you for your patience and encourage you to reach out again if you experience any other issues. Best Regards, Anne-Allyce

Response from Original S.W.A.T.Dec 5, 2014

Hello sir, I'm sorry to hear you experienced a problem with FedEx Ground. We offer this shipping method as a free service to all our customers because it tends to be highly reliable. That said, I'm not sure why FedEx would have bounced around your package several times. Looking at your order's tracking information, we shipped your boots the same day you ordered them, but it does look like your boots took a day longer than usual to get from California to New York. If you've continued to have problems calling customer service, please let us know. Our toll free number (within the United States) is 1-888-476-7700 and our team is available Monday through Friday, 7:30am to 4:00pm Pacific time. If the phone line does not seem to work, then you can also contact us via our website or email us at [email protected]. Best regards, JP