OriginalpaintbydiamondReviews of originalpaintbydiamond.com

I ordered one kit March 26th 2021. After 4 weeks I sent a message to the Customer services regarding the delivery since I never got by return email a tracking number to following my shipment. Received an automatic answer regarding covid and shipping delay. I did received my order on May 7th but the package was damage at one end. Just open the package to checked the canvas quickly and was out of town for more then one month. In July, I checked my package an the drills inventory to realised that 3 bags of drills where missing and one bag of that same color bursted open in the larger plastic bag. I have send so far 5 email to the Customer services regarding this matter. Original Paint by Diamond company subcontract their Customer Services to Premier Trust Store who send only automatic answer concerning covid and shipping delay. I never received a propre answer concerning the missing drills. I salvaged the canvas by following few tutoriels on YouTube but will probably have to buy 800 drills from an other company if I wanted to complet that painting. After all it cost me 80$ for that canvas and a lot more in frustation.

I placed an order for four kits on 6/3. A few days ago, I attempted to call them to see where my order was and could not talk to anyone on the phone. So, I emailed the customer service department. Today is June 15th, and I have yet to get any kind of information/response. I wish I would've read these reviews prior to ordering. Never again!

Nice pictures but customer service SUCKS! I bought a kit that is missing a color but can not get a response from them to receive the missing colors! When I initially ordered(last yr 2020) I got the same automated covid response emails. Ok, consideration given there but.. a year later same thing!? No, it should be figured out by now!! Luckily, I did receive my order some months later to where I didn't need customer service anymore but now I have an issue that needs a solution! I guess I won't continue with them unfortunately. A for product F for customer service!

One of the diamond set is the wrong color. Order on 15 Jan and received on 30 Jan. Checked all the diamond packs and 1 color is wrong. Instead of 6 packs of 646, we got 6 packs of 645. Send email on 31 Jan and send follow-up email on 7 Feb. But no response upto now. We gave up. Will not buy again from them.

I have ordered from this site a few times. I have gotten what I paid for and have been very happy. My first order came within two months, the other took a little bit longer than that but it was still an acceptable amount of wait time. I have 5 of these paintings total, two are finished, one I had started a little while ago and I have two smaller ones left after that. I may order again once I finish the pieces I have.

Worst Company EVER!!! I placed a order back in the beginning of April 2020. Never received the order. I called 3x & emailed them & all I get is a form email, sating that because of COVID- 19 there are delays. I want my money back, I have no clue how I am going to get it back, Even after I sent 4 emails & begged them to CX my order.

placed an order on 4/22/2020. Took the money right away and have not sent any products. Wont respond to e-mails or calls. SCAMMERS

They are horrible! I placed an order 3 months ago. Still haven’t received it. And their ‘customer service’ won’t respond to calls or emails. I can’t believe a company like this exists.