5D Diamond Paintings let you create beautiful mosaics without needing to be an artist. Pick your canvas up and you're basically ready to create. Making diamond paintings can help to relieve stress, develop active thinking and is just plain fun. You'll ...
Originalpaintbydiamond (originalpaintbydiamond.com) has 32 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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M
The following are reasons to steer clear from ordering from this company: 1) The items were outrageously expensive for what I received. 2) The actual items looked nothing like the picture in the description. 3) Took over a month to receive the items. 4) Ran out of colors in a previous kit I attempted. 5) Customer service is not responsive at all. I have sent at least 3 emails requesting assistance to return the items for a refund with no success.
Kay S.
I accidentally ordered a duplicate painting. They ignore my emails requesting to return it even though their policy says they will help you with returns. They also claimed to have shipped it out within days of my order but a month later, they finally shipped it. Basically, terrible customer service. DON'T BUY FROM THEM!!
Pete
Do not buy from this company. Prices are outrageous! I ordered two items. They were shipped on 4/3/25 supposedly, but got lost in the mail. They supposedly shipped a replacement on 4/30. I don’t ever expect to get the product!
Mertonwolf S.
Did receive my diamond painting of the Titanic was short on drills to complete painting. After 130 hours Of work requested extra drills received the same response Like You're taking a risk with your money if you deal with this company. Everybody else have which is nothing.
Terry
There is absolutely no communication after they confirm order. It has been over a month since my order was placed and payment made. I have attempted communication via email, to which I receive a robo response that they will get back to me (never do) phone contact is a stumbling voicemail saying issues are resolved via email. Avoid this outfit like the plague as they apparently do not ship products and do not provide customer service.
Bob
There is no way to contact the company. No one answers the phone. The phone message refers you to email. Nobody responds to email. I purchased three kits from this company. I am just finishing the first one and short some drills. No way to get replacements. Shop with another company.
Sally F.
Same experience as many others. Placed order 12/21. No email confirmation or order number. No shipment received. Stay away. Scam!
Diane B.
I ordered one kit March 26th 2021. After 4 weeks I sent a message to the Customer services regarding the delivery since I never got by return email a tracking number to following my shipment. Received an automatic answer regarding covid and shipping delay. I did received my order on May 7th but the package was damage at one end. Just open the package to checked the canvas quickly and was out of town for more then one month. In July, I checked my package an the drills inventory to realised that 3 bags of drills where missing and one bag of that same color bursted open in the larger plastic bag. I have send so far 5 email to the Customer services regarding this matter. Original Paint by Diamond company subcontract their Customer Services to Premier Trust Store who send only automatic answer concerning covid and shipping delay. I never received a propre answer concerning the missing drills. I salvaged the canvas by following few tutoriels on YouTube but will probably have to buy 800 drills from an other company if I wanted to complet that painting. After all it cost me 80$ for that canvas and a lot more in frustation.
