Organic catalogueReviews of organiccatalogue.com

Response from Organic catalogueJun 4, 2024

We do apologise for the disappointment with your order this year. We pack our orders in prime condition and expect them to be delivered in a few days in the same state and we are sorry that this was not the case. We assume that as you have contacted our customer service team direct they have refunded your order but we appreciate this does not make up for the disappointment and loss. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueMay 30, 2024

We are sorry to hear that you have been disappointed with the service received. Our £6.99 delivery charge is standard and this can often cover the delivery of multiple plants over multiple deliveries and we feel this is a standard charge for the delivery of delicate products. We would normally expect our plants to be delivered within 48 hours of despatch and although on occasion things can happen which extends the delivery time this is not what we would normally expect. If the plants do ever come in poor condition please do let our customer service team know and they will always try their best to offer a resolution. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueMay 12, 2024

We are sorry to hear that you are having issues with your order. You should be able to contact us via the phone number and email address on our website and apologies if this was not the case. You have left the review without any information but if you can provide us with some details we can look into this for you. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueMay 8, 2024

I am sorry to hear of the disappointment with your order. I am not able to look at the details of your query as you have not left us an order number. Our bare rooted strawberry plants are sent out in a dormant state and will arrive looking brown and like they are dead. Once planted they will soon produce new green growth and should grow away well. If you wish to further this with ourselves please email us at [email protected]. Kindest regards, Naomi, Organic Customer Care.

Response from Organic catalogueApr 14, 2024

We are sorry to hear that you were disappointed with the quality of some of the products received. Unfortunately our next stock of Rhubarb was not available until next year as this years stock was sold out and we are sorry that we were unable to replace these for you. A refund has been arranged and we appreciate your disappointment in this area. Seeds packaged in 2022 would certainly not be old and most seeds are viable, if stored correctly, for years after packing. Our seeds continue to be regularly checked for their performance and we try not to throw away seeds that are still perfectly viable. If a seed did ever have poor performance rates then we would of course then look to replace these for you and we are sorry for any confusion by the original replacement. We do appreciate your comments and will pass on your feedback. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueMar 14, 2024

We are sorry to hear that one of your strawberry plants was missing and that you have had issues with some of the other plants. We try to ensure only the highest quality plants are received by our customers and we are sorry that we fell short on this occasion. We try to respond to all emails within 24 hours and we are sorry if for some reason this has not been received. If you provide us with some information so we can locate your order we can look to offer a resolution. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueFeb 4, 2024

We are sorry to hear that you were disappointed with the organic seed range. All our seeds that are certified organic are clearly labelled "organic" in the title. All our other seeds have been produced using organic growing methods however due to various factors may not yet have the certification of being organic. There are still gaps where no organic seed is available, and our aim is to fill these when we can. Until that time we will continue to offer high quality, non-organic seed of varieties that have been shown to perform well in organic gardens, providing our customers with the widest possible choice. Kind Regards, Amy, Organic Customer Care

Response from Organic catalogueDec 18, 2023

I am sorry to hear we were unable to resolve your query. I do appreciate it is a difficult situation but due to data protection we are only able to speak to or seek a resolution with the person that placed the order. This does mean the query needs to be raised by your relative so I do apologise if we cannot help further. Kindest regards, Naomi, Organic Customer Care.