Organic catalogueReviews of organiccatalogue.com

Response from Organic catalogueAug 1, 2025

Please accept our sincerest apologies for any hassle caused by the delivery delay and premature review request. The feedback requests are sent automatically so can occasionally arrive before the order. We are pleased to see your order has been delivered and trust all is well. We are sorry for any inconvenience caused by the delay and thank you for your patience. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We are truly sorry for any inconvenience caused by the delivery delay, this is not our usual standard of service. We are pleased to see your order has since been delivered and trust all is well. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We are sorry the review request arrived before the order. We are pleased to see your order has been delivered and trust all is well. We hope you have a successful growing season and would love to hear your thoughts on the plants received. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We’re very sorry to hear about the condition of your strawberry plants and the delay in receiving the rest of your order. This isn’t the standard of service we strive for, and we completely understand your frustration. During our peak season, we experienced a high volume of enquiries which unfortunately led to some delays in response. Our team worked tirelessly to ensure we responded to all enquires as swiftly as possible. Please be assured your feedback is taken seriously and helps us to improve both our service and fulfilment processes. We are pleased to see our team has since been in touch and trust they were able to put things right. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We’re very sorry to hear your plants arrived in such poor condition. This is certainly not the quality we aim to provide, and we completely understand your disappointment. It’s likely the plants were in transit longer than ideal, and during warmer periods this can unfortunately impact their condition. We use your feedback to help us improve our packing and delivery processes, and we’ll ensure this is passed on to the relevant teams. If the plants fail to recover with a little care, please don’t hesitate to get in touch with our customer service team so we can resolve this for you. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We’re very sorry to hear about the multiple issues you've experienced with your order and the frustration caused. This is certainly not the standard we aim to deliver, and we understand how disappointing it must have been-particularly after the time and effort you put into planting. We also regret the communication difficulties you've encountered while trying to resolve matters. During our peak season, we received a very high volume of enquiries, which unfortunately led to delays, but our team worked hard to respond as promptly as possible. Your feedback regarding the plant quality, incorrect varieties, and service has been shared with our relevant teams to ensure it is thoroughly reviewed. We sincerely apologise that your experience fell short and thank you for bringing these concerns to our attention. Sadly, as there are no order details linked to your review we are unable to look into this matter further. If there are any outstanding issues please do not hesitate to get in touch with our customer care team and we will ensure these are resolved promptly. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

We’re very sorry to hear your order was not successfully delivered and for the disappointment caused by the handling of your concern. We understand how frustrating it must have been to be told your parcel was delivered to a location that doesn't exist, and we’re truly sorry that this wasn't resolved to your satisfaction. Sadly, there are no order or contact details linked to your review, so we are unable to investigate this further straight away. Please can we kindly ask you to contact our team directly 0333 240 0776 [email protected] And we will be more than happy to ensure this is put right. Kindest regards, Meg. The Organic Gardening Catalogue.

Response from Organic catalogueAug 1, 2025

Please accept our sincerest apologies for the delivery delay. We are pleased to see your order has since been delivered and trust all is well. We would love to hear your thoughts on the items received. Thank you for your patience during this order. Kindest regards, Meg. The Organic Gardening Catalogue.