Organic catalogue Reviews | Read Customer Reviews of organiccatalogue.com

Organic catalogueReviews of organiccatalogue.com

3.6469 reviews
Nature & Environment

Organic catalogue

About Organic catalogue

Welcome to the official TrustPilot profile for The Organic Gardening CatalogueThank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.Our thoughtfully curated selection of organic gardening products ensures that every gardener can find what they need to help their gardens flourish. From seeds and plants to gardening tools, we've got everything you need.Shop on our website today Our Special Offers Vegetable Seeds Vegetable Plants Flower Seeds Bulbs Fruit Seed Potatoes Garlic Bulbs Onions & Shallots Join Our Gardening Club

Organic catalogue (organiccatalogue.com) has 469 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: organiccatalogue.com
Website: organiccatalogue.com
Category: Nature & Environment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Organic catalogue reviews

Showing 122 reviews with 1 star · Clear filters

Penny T.
May 23, 2025
One tomato (Crimson Cherry) was…
One tomato (Crimson Cherry) was virtually dead; Crimson Plum was on its last legs (growing tip shrivelled) and the other two were wilting. Following contact with the company two of the plants were replaced. They have survived, but still did not arrive in tip top condition.
Response from Organic catalogueAug 1, 2025
We're sorry to hear about the condition of the tomato plants on arrival, and that the replacements also fell short of expectations. While we're pleased the two replacements have survived, it’s disappointing to learn they didn’t arrive in the condition we aim to deliver. We have reached out via email to ensure this is put right- your satisfaction is important to us! Kindest regards, Meg. The Organic Gardening Catalogue.
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Mark W.
May 16, 2025
Non Delivery or reply
Ordered some plants 5 weeks ago where it stated dispatch in 24 hours ?? still waiting and no reply from Customer Services so a SCAM
Response from Organic catalogueAug 1, 2025
We're very sorry to hear about the delay and lack of response you've experienced. Please be assured this is not a scam — we are a long-established company and take all customer concerns seriously. We sincerely apologise for the delay in dispatching your order. During our peak season, we experienced an exceptionally high volume of orders and enquiries, which unfortunately resulted in longer processing and response times than usual. Your feedback is important and will be used to help us improve both our service and communication going forward. Sadly, there are no order or contact details linked to your review so we are unable to investigate this further straight away. If you still require assistance, we’d be grateful if you could get back in touch so we can resolve this for you. Kindest regards, Meg. The Organic Gardening Catalogue.
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Ms Magenta W.
May 10, 2025
Very rude and unpleasant service.
Order did not arrive. Most rude Indian man on phone when I called. I'm having to spend energy and time trying to get this dealt with.
Response from Organic catalogueAug 1, 2025
We are certainly sorry to hear this, this does not sound like the standard of service we strive to provide and we will ensure this is looked into further. I am pleased to see you have since been in contact with our team and a replacement order was processed straight away. We trust all is well with the items received. Kindest regards, Meg. The Organic Gardening Catalogue.
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simon
May 7, 2025
Haven't received item
Haven't received item
Response from Organic catalogueAug 1, 2025
We apologise for the premature review request. We are pleased to see you have been in touch with our team and trust they were able to provide further information regarding delivery. We would love to hear your thoughts once the order has been received. Kindest regards, Meg. The Organic Gardening Catalogue.
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Sue M.
May 3, 2025
So far disappointed as only received…
So far disappointed as only received part of order which didn’t look very healthy
Response from Organic catalogueAug 1, 2025
We are sorry to hear this, this certainly is not the experience we want our valued customers to have. We trust the plants will recover promptly and soon establish themselves, but should you have any concerns with their performance please do not hesitate to get in touch – we are here to help 7 days a week. Kindest regards, Meg. The Organic Gardening Catalogue.
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Kay S.
May 1, 2025
First of all Customer Services have…
First of all Customer Services have sorted the problem completely. The Garden Grow trough was not suitable for sale as numerous problems from missing holes to poorly fitting pre drilled holes to cracks filled with wood filler to the wrong nuts and bolts!!
Response from Organic catalogueAug 1, 2025
We're very sorry to hear about the condition of the Garden Grow trough you received — this certainly doesn’t reflect the standards we aim to uphold. While we're pleased to know our Customer Services team were able to fully resolve the issue for you, we appreciate you taking the time to share your experience. Feedback like yours helps us identify where improvements are needed, and we’ll be sure to pass your comments on to the relevant team to help prevent similar issues in the future. Kindest regards, Meg. The Organic Gardening Catalogue.
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Peter O.
May 1, 2025
Not yet received purchases.
Not yet received purchases.
Response from Organic catalogueAug 1, 2025
We are truly sorry to hear your order has not been received, this is not the service we strive to provide and we apologise for the disappointment caused. We have reached out via email to ensure this is put right. Kindest regards, Meg. The Organic Gardening Catalogue.
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Paul
Apr 29, 2025
Posted later than promised (on their…
Posted later than promised (on their website), and on a Friday. Sat with carriers over the weekend and then arrived at mine 545pm. Plants without water for that length of time - not at all good. Won't buy from them again
Response from Organic catalogueAug 1, 2025
We’re very sorry your order didn’t arrive as expected and that the plants were left without water for too long in transit. We understand how disappointing this must have been, and we sincerely regret the inconvenience caused. Your feedback is important to us, and we’ll ensure it’s shared with the relevant teams to help improve our processes. We are pleased to see you have been in touch with our team and trust they have been able to put things right. Kindest regards, Meg. The Organic Gardening Catalogue.
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