OrdertreeReviews of ordertree.com

I ordered two items for a Ryobi leaf blower. When I checked on the status I was told one item was on backorder. After a week or so, I checked again and was told the one item was still on backorder. Since I needed both items for repair I asked for the order of both items to be cancelled. I was told the order for both items was cancelled. They sent the item in stock anyway and charged $13 shipping for a $17 item. I called to address the issue and was on hold for over 1 hour when I gave up. Be careful with this site. Their prices are good, but they don’t identify shipping charges before placing an order and their customer service is unreliable and difficult to reach.

I just received a part from ordertree.com. I did attempt to order this part back in August. However, I never received a confirmation online or an email confirmation that I had actually placed the order. When I received the order I called to return it but the return policy was prohibitive. I asked what email was included in the order and it was a series of unusual characters to an AOL account. I think a “buggy” website was the main problem. To their credit, I did receive the part 80 days later, though I had already ordered and received another one. I’m done with ordertree.com. I wish I had read their reviews previously.

I ordered from Ordertree and I'm told the part is on backorder, then 10 months later I email and I'm told that the part is no longer available! I was told 10 months later and after I had to email them! This company is not to be trusted! Horrible customer service!!!

This is the most dishonest company to do business with. They will take your order and payment, but never send the items. You can't seems to call them(just keeps ringing) and can only email them. But after you keep emailing them to ask for a refund. They then stop emailing you. I have just received a returned email that claims, it was deleted without being opened.

Ordered a part for my generator. I paid extra for expedited shipping. Was supposed to be delivered by absolutely,positively before Friday Aug.7 at 3:00. Ups now say Monday. Absolutely, positively were their words. They are not a company of their word. Very dissapointed while in the dark due a broken generator part that supposed to be by now.