OrdertreeReviews of ordertree.com

AWFUL COMPANY. GIVES YOU THE RUN AROUND!!! KEEP AWAY!

Order tree is not reliable in high standards to do business with. They sent me a faulty product and would not stand behind it. Told me to call the manufacturer and gave me the number, just to get me off the phone...I called the manufacturer and was told I had to call Order tree because they were the merchandiser or third party distributor. So I have a use less product $ 45 ,wasted along with a bunch of time. For your own benefit do not buy from any company who uses Order tree as their third party distributor. You'll be sorry!!!!

Absolutely a pos company. Takes ur money and leaves you high and dry. Ordered 5 things on April 19th on April 29th I was suppose to get my items. I called and it hadn't even been packed to be shipped. They canceled the order for me but can't says when I will get the funds back. Now I have to front the money to get my customer taken care of. F these ppl. DO NOT BUY FROM THEM!!!!!!!!!!

They never pick up the phone. They don’t respond to emails. When they do answer the phone they just say the part is out of stock. I’m pretty sure without even checking. All their representatives have an attitude problem. If you order online they never ship your stuff out. It’s an all around inefficient company.

"0" should be an allowed rating. Absolute incompetence. They dont know what they are doing, or what you need to do when there is a problem. They farm out the process to a 3rd party that has no vested interest in TSC. They are always apologetic and "ready to assist", no actual assistance, just apologees. Then they blame the store employees for making the mistake. After the manager and employees deal with you for 5 to 6 days they take the return and eat the loss. None of which solved the problem you still need the part you didnt get. It takes 5 to 7 different phone calls to find someone who knows what you need, because he builds the unit you have that is broke. However, getting the part may be a hassle after 3 weeks of looking. Dont recommemd using this service to anyone. If they offer it, find somewhere else to go.

I would give this business 0 stars if possible. We have an older Mantis Twin Composter for which we needed replacement parts. This business was recommended to purchase the parts. On going through their website I could not find the parts, so I called. I never got through even after waiting 30 minutes or more each time I called. I finally emailed their customer "service" who identified the parts. But as it turns out we did not need all of the parts so I tried to return them. And by the way, if I had spoken with someone I would not have purchased all of the parts that I did. So to return the parts, you have 30 days to do so. The company indicates you have to have an RMA number in order to make the return. Even though I sent multiple emails, I never got the number. This amounted to ~$200 of unneeded parts. I sent the parts back anyway and of course have not been reimbursed.

I'd give 0 stars if I could. Got a link from Generac to order 4 vibration mounts for a pressure washer. Called before I ordered for shipping rate and was told $8.49 for all 4. No where on site did it state any were back-ordered. Credit card had charges all over the place, but eventually correct amount was posted ($19.05 for parts, taxes, & shipping). Then $16.98 popped up. I received 2 of them. Called them again and girl kept trying to over-talk me about it was pending, but it was an actual charge. She then tells me it's for shipping for 2 of them because they were back-ordered. I told her I already paid $8.49 to ship all 4. Their policy: you have to pay shipping on any back-order! Since they were shipped at different times, I had to pay it twice! So now I've paid $25+ for sipping for $10 worth of parts. They will rip you off!

no answer on phone line waited 1 hour,,,,twice,,, gave up. Never recieved an answer to my email. Perhaps this is a coompany worth buying and correcting the business deficiencies Would be valued cheaply for sure.