Absolutely incredible experience… if your goal is to donate money to a casino. The games apparently have a special feature where your winnings simply never appear. When you bet $5, the game somehow magically only counts $1. That little black strip showing your bet amount? Looks like a nice screen overlay designed to make you feel better while the other $4 quietly disappears.
Just spent about $700 on Fruit Savers chasing the bonus round, and when it finally arrived, the grand reward was a stunning $72. Truly life-changing stuff. If you enjoy watching your balance evaporate while the game pretends everything is normal, this is definitely the place for you
TH
Trevor H.
Customer service unhelpful went through…
Customer service unhelpful went through four different agents in the same chat I was passed around repeatedly telling each agent the exact same thing this went on for hour and half, I mean surly you can see what I ve been saying to the last agent I didn’t at all end chat to go back on to chat to get another agent, not good at all
JJ
Joshua “Jigga” B.
Horrible experience
Horrible experience, after successfully completing a 30x playthrough, my wallet had $50, which is the minimum cashout amount so i decided to cashout, i proceeded to the cashier page only to find my account with $25 in it. I contacted customer service and they told me I was to blame, when i didnt do anything...they couldn't help me or take any accountability, then kicked me off the support chat. Horrible experience, I was flat out scammed and thrown to the side. Unbelievable, I cant believe they are still even in business...lets start a petition to end the scams at orbit spins...there license needs to be revoked for unfair gaming practices!
KL
KERI L.
Well first of all they have horrible…
Well first of all they have horrible customer service it takes some days before they will finally respond to you and it's supposed to be live chat I have screenshot after screenshot of my conversation where they have offered me a no deposit bonus and welcome and thing and it was not supposed to be nothing but deposit for me to have to be made to withdrawal $50 max bonus said they had offered me with me not having to make a deposit to redeem it with all of them all of a sudden has changed do not use these people they're full of crap and they just want to get your money they don't the customer service is horrible and they're not there to help you
Response from OrbitspinsMar 13, 2026
Hello there,
Hope that you are well and safe.
Thank you for taking the time to share your experience. We’re very sorry to hear about the delays and confusion you’ve encountered with our support team and bonus offers.
Can you please provide me with your username so that I can check on your account and help you with your request?
Thank you in advance!
Kind Regards,
Oliver
OrbitSpins Casino
LC
Lashanta C.
I SEE THAT THIS CASINO IS THE SAME WAY…
I SEE THAT THIS CASINO IS THE SAME WAY LIKE ALL THE OTHERS ARE SAYING.... I HAD A 175 DOLLAR FREE BONUS PROMO AND I PRETTY MUCH WAS UP IN THE HUNDREDS THEY GOT THERE PAY THREW REQUIREMENTS AND I ALSO GOT A MESSAGE INFORMING ME THAT I REACHED THE PLAY THREW GOAL , WHICH IT TOOK MAJORITY OF THE MONEY AND THE REST WAS MINES AND SO THE PROMO SAID 50 MAX WITHDRAWAL SO I NEEDED ABOUT 12 MORE DOLLARS SO I WENT BACK ON THE GAME AND GOT THE DOLLARS I NEEDED TO WITHDRAW.... THEN I DO THE REQUIRED VERIFICATION AND THEY SAID THREE TO FIVE DAYS THE 50 WAS STILL IN MY ACCOUNT ALL 4 DAYS STILL NO MESSAGE AVOUT MY VERIFICATION SO I KEPT CONTACTING THEM AND TODAY THE CUSTOMER SERVICE AGENT IN THE CHAT SAID THAT THEY WILL GET TO MY VERIFICATION AND I WILL RECEIVE A EMAIL OR I COULD CONTACT THE BANKING DEPARTMENT ABOUT IT SO I EMAILED THE BANKING DEPARTMENT ONLY TO RECEIVE A AUTOMATIC MESSAGE AFTER EACH REPLY I STATED THE SAME MESSAGE SO I AM KNOWING AT THIS POINT THAT IT COULDNT BE A ACTUAL PERSON EMAILING ME SO I DECIDED TO GO ON THE SITE ONLY TO SEE THAT THE 50 DOLLARS IS GONE IT HAS VANISHED ......!!!!! AMD NOW IT SEEM THAT MY ACCOUNT MAY BE VERIFIED BUT NO FUNDS SMH THIS SITE IS ALL GAMES AND BS!!!!!!! FAKE !!!!! FAKE !!!! FAKE !!!!!
Response from OrbitspinsMar 13, 2026
Hello there,
Hope that you are well and safe.
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how concerning this situation must feel.
Bonus offers and withdrawals are subject to specific terms and verification processes, which can sometimes take a little time to complete. The removal of bonus-related funds may occur if certain promotional conditions are not fully met or once the bonus campaign concludes.
That said, we would really like to help you out, so if you can provide me with your username it would be much appreciated.
Thanks in advance
Kind Regards,
Oliver
OrbitSpins Casino
LL
Luanne L.
I played on game passed the redemption…
I played on game passed the redemption rules .was refused payment.claimed multiple accounts (not true) then took $ said I was required to deposit to play again
Response from OrbitspinsMar 3, 2026
Hello there,
Hope that you are well and safe.
May I ask for your username so that I can check on your account and help you with your request?
Thanks in advance!
Kind Regards,
Oliver
OrbitSpins Casino
SO
Sean O.
This place is a joke
This place is a joke, I won $50 with their sign on bonus and after waiting a week to be verified I tried to withdraw and they said I played games that violated the bonus and my winning had been voided. I had no idea there were games that weren’t supposed to be played and if they were restricted why was I allowed to play them? They obviously just don’t want to pay out because I won from a bonus. Don’t go here. Literally throw your money away instead.
DB
Donald Berry T.
KYC tactical discouragement process
I had a very difficult and super slow verify process first time around, but I was finally verified and paid after constant daily pestering in App chat. So I figured I'm verified I'll try again. What a freaking dumb mistake this was. I won again and even after cashing out and being 100% verified, I am once again being forced into a full KYC VERIFICATION PROCESS ALL OVER AGAIN. These people need reported and investigated because it's nothing but a why to manipulate you into frustration and giving up your winnings or just replay your winnings so you loose it all back. I'll never play on this website ever again. If you play after reading this review, You know what your facing. Long aggravating, drawn out process of KYC Verification. They are using KYC as a tactical anti-payment tool to discourage you from collecting your winnings. This is a True first hand user experience.review
Response from OrbitspinsJan 20, 2026
Hi Donald,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us.
When you make a deposit using a card and wish to withdraw your winnings, the card must first be verified. As we can see, the card verification was requested on January 18th and successfully completed the following day, on January 19th. Please note that account verification and card verification are two separate processes. Even if your account was previously verified, using a card as a deposit method requires completing the card verification process as well.
The verification process itself is straightforward.
https://orbitspins.com/terms-and-conditions
9.5. During your first withdrawal request, we may ask for certain documents to verify your identity. To keep your account safe, we may occasionally request these documents again. The type of documents requested depends on whether account or credit/debit card verification is necessary:
Please log in to your account, request a withdrawal, and leave the $7.50 bonus amount in your balance so we can remove it. The bonus amount is not withdrawable according to the Casino rules.
https://orbitspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
n. Upon requesting a withdrawal, any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings before settlement. This means if you deposit $500, get a $250 bonus, and meet all wagering requirements, a withdrawal request should be made for an amount less than the bonus received.
Thank you for your understanding and cooperation!
Best Regards
Daniel Moore
Orbitspins Management