April
Quality
When I ordered the items I was really excited, turned out to be that the carseat was super heavy. The stroller it self started peeling and to wable in less than a year. The plastic from the handle started to pull apart. I regret getting it due to the price you would think is of a great quality but for my surprise it was not what I expected.
Response from orbitbaby.comApr 23, 2026
Thank you for your feedback, we’re sorry to hear the product didn’t meet your expectations. Regarding weight, our car seat is designed to be in line with many premium, full-featured infant car seats on the market. While our 360° SmartHub does add some additional weight, it also delivers meaningful functional benefits, including seamless rotation and ease of use when moving your child in and out of the seat. We’ve intentionally prioritized a robust build and a deeper seat design to enhance both safety and comfort. These design choices can result in a slightly heavier product, but they are part of our commitment to delivering a high-performance, fully integrated system rather than a minimal, stripped-down alternative. We stand fully behind our products with a 2-year warranty. However, we were unable to locate a completed warranty claim associated with this issue, and we’d welcome the opportunity to make this right. Please reach out to our support team with photos and order details so we can properly review and assist.


