From the very start, my experience was awful. I placed my order a couple of weeks before delivering my baby boy. They sent me one of two packages, so I had half of the stroller. There is NO contact number or customer service number. You can only email the company which was annoying and sketchy. Another nightmare. I waited over a month just to get a damaged stroller. The email replies came every 4-6 days. There’s only ONE PERSON emailing. No one else responded. Just Nikki. A nightmare. My son’s stroller looks like it got thrown around. I’m utterly disgusted. I’ve sent photos and nothing has happened. I fell in love with this stroller, when I first saw it, and I can’t believe this is how things went. It’s a no for me. I had to buy an entirely different stroller. A Nuna. They had the nerve to even not want to compensate me for the inconvenience, just for me to experience more. It’s collecting dust and ugly. What an experience.
Response from orbitbaby.comApr 23, 2026
Thank you for taking the time to share your experience. We’d like to clarify a few points to ensure an accurate understanding of what occurred.
From the start, your order was shipped in multiple boxes, which is standard for stroller systems. As noted in our initial response on March 11, one package was delayed in transit by the carrier while the other was already delivered.
Unfortunately, carriers will sometimes separate multi-box shipments, and this portion of the delivery process is outside of our control.
Regarding communication, our support team operates on a 24–48 hour response window. All replies throughout your case were sent within this timeframe. We also want to note that multiple follow-up emails sent in short succession can unintentionally delay response times, as our system processes inquiries in chronological order.
Despite the challenges with the carrier delay, our team worked to provide solutions, including:
– Offering an overnight shipment of the missing seat
– Providing a prepaid return label
– Issuing a generous refund as a courtesy for the inconvenience
Ultimately, the full order was delivered, and compensation was provided in addition to expedited resolution efforts.
We would also like to acknowledge that the tone and language used throughout the correspondence made it more difficult to move efficiently toward a resolution. Our team remains committed to helping every customer, and we always aim for respectful, solution-oriented communication on both sides.
We’re sorry the experience did not meet your expectations and appreciate the opportunity to clarify the full context.
NB
Nicole B.
Orbit Baby truly changed my day-to-day…
Orbit Baby truly changed my day-to-day life. It’s easily the best stroller I’ve ever owned—beautifully designed, incredibly practical, and effortlessly versatile.
The car seat is a perfect 10/10. Every detail reflects their commitment to thoughtful design and exceptional quality. What really sets them apart, though, is their customer service—responsive, attentive, and genuinely supportive when you need it most.
NA
Nataliya A.
I’ve been using Orbit Baby since the G2…
I’ve been using Orbit Baby since the G2 days, then upgraded to G3, and now I have the G5—and I can honestly say I’ve loved every version. The 360° rotation is a total game changer. It makes getting baby in and out so much easier, especially in tight spaces, and just feels so smooth and intuitive.
The Sidekick feature is another favorite of mine—it adds so much convenience to everyday use. And all the accessories are incredibly well thought out and high quality. Everything works together seamlessly, which makes life as a parent a lot easier.
After years of using different generations of this system, I can confidently say it’s been worth it every time. Durable, smart design, and truly made with parents in mind. I wouldn’t switch to anything else.
CC
Cynthia C.
Truly a one of a kind stroller
Truly a one of a kind stroller, lightweight, and get compliments when others see it
JD
Jessica D.
Orbit baby is definitely my FAVORITE
Orbit baby is definitely my all time fav of strollers. Been a user since the g2 days let's just say my teenager will be 14. Fast forward to 2023 i had a micro premie baby and with the G5 car seat she passed the car seat test with flying colors. Looking forward to purchasing the toddler car seat. Thank you orbit baby YOU ROCK!
LC
Lynn C.
My children love their travel system!
My children love their travel system!
My granddaughter loves her bassinet.
Her parents bought a bassinet and she hated it! She is much more comfortable in her Orbit Baby bassinet.
MJ
Matthew J.
Best Stroller Ever
We’ve been using the Orbit Baby G5 stroller system daily with our son, and overall it’s been a really positive experience. What stands out most is the build quality and the flexibility of the system—the 360° rotation feature makes it easy to get him in and out without awkward positioning, especially in tighter spaces or when loading into the car.
The stroller feels very sturdy and premium, and it handles well on different surfaces, whether we’re walking around the neighborhood or out for longer outings. The modular setup is also a big plus—it’s been convenient transitioning between the car seat and stroller without disturbing him.
From a parent standpoint, the design is thoughtful. The fold and storage took a little getting used to at first, but once you learn it, it’s pretty straightforward. Cleaning the fabrics and maintaining the stroller has also been manageable, which is important with everyday use.
Overall, it’s been a reliable, high-quality system that fits well into our routine and makes getting around with our son easier.
