OrangeShineReviews of orangeshine.com

customer service was good

I can't complete my payment and Jerica on the messenger help me

Hello my name is Krystal I just started my online boutique LovelyRoze I’m super excited thanks to jerica Garcia for helping me out your amazing I appreciate your work!

I've been very happy with the prompt service I have been provided. The vendor sent an incorrect color and Cecilia from customer service quickly resolved the issue.

Lisbeth was awesome help!! She helped me in any way that I needed. She found out the info I was inquiring about & also got back with me in a timely manner.

I placed a wrong size order. Two days later I realized my mistake and reached out to see if it could be changed before shipping. Lisbeth was very prompt in responding to my dilemma and was able to get in touch with the manufacturer and get the correct sizes ordered before the wrong order was shipped. I appreciated her promptness and her ability to understand my concern. She made my day!!

Jerica was very helpful and got the answers very quickly to my issue... no long waiting period.... very efficient and courteous.

I was always a fashiongo customer and but I thought of giving orangeshine a try. I tried placing an order then i get prompted by a message that I need to upload documents such as pictures of credit cards and sign releases of credit card, and ID pictures, this is all to place a purchase, who does this in 2020? If this is called security its actually the opposite! Uploading ID cards and a Credit cards pictures is dangerous! They haven't heard of website security and insurance extensions such as stripe or signifyd ?? Which made me suspicious about placing an order. If they can't manage a website i'm not trusting in giving them all of these documents. Ridiculous. Say away from Orangeshine and stick to FashionGo, it's safer, and they have the same suppliers anyway.