Laura
Fantastic Customer Service and Fast Repairs
I’ve been a long-time user of Oral-B electric toothbrushes without any issues, but I did run into problems with the two iO8 models I purchased about 2.5 years ago. One developed colored lines across the screen and eventually stopped working, and the other failed after I tried to swap the battery as a DIY fix (which unfortunately wasn’t the problem). Although the warranty had technically expired, I reached out to Oral-B support. To my surprise, they were extremely helpful and, as a goodwill gesture, offered to assess both toothbrushes. Within just a week, I received both back fully repaired and working perfectly again — no hassle, no stress. Considering how much I originally paid for these brushes, I really appreciated the prompt and professional support. It’s clear Oral-B stands behind their products and genuinely cares about customer satisfaction. Very happy to have my brushes back and working like new!