Anonymous
Bad toothbrush and customer service
Purchased the Oral-B iO deep clean a few months ago and it almost immediately started to stink of mildew due to the design of the stand and brush head trapping water. My customer service process was a huge pain. Initially, they said they would send out a few complementary brush heads and a replacement toothbrush, which I appreciated! Weeks later I called back because I never received the toothbrush only to find out they never sent it. They did send replacement brush heads, but sent the wrong ones and weren’t willing to resend the correct ones. Also, the guy stated my new toothbrush would take three weeks to arrive which seems a little ridiculous especially considering they forgot to send it out the first time. The product is literal garbage and so is the customer service. At this point, I’m switching to a different brand.