Oral-BReviews of oralb.com

Compré un cepillo como regalo de reyes 2 semanas antes de la fecha , y llegó el Día de Reyes y nada … Les pregunto y se ríen de mí , diciendo que los últimos días han tenido problemas En el Almacén . Un desastre de gestión . Venden por publicidad, no por servicio ni atención al cliente . Y viendo las reseñas ahora lo entiendo . No volveré a comprar nada de oral B

I purchased a premium Oral-B electric toothbrush (£200+) and registered it for an extended warranty at the time of purchase. Recently, the brush suffered a complete failure in normal domestic use. Despite the extended warranty being successfully registered and acknowledged, Oral-B has refused support solely because I no longer have the original sales receipt from several years ago. This is despite them being able to identify the model and manufacturing details and confirming the warranty registration exists. The practical effect is that the extended warranty offers no real protection unless customers retain paperwork indefinitely, which undermines its purpose. A £20 “goodwill” offer toward buying another toothbrush was suggested, which is not a meaningful remedy for a premium product failing prematurely. I’m disappointed by the lack of pragmatism and discretion shown here. For a flagship product and a brand of this size, I expected a more reasonable and customer-focused approach.

I bought an Oral-B iO Series 6 in Italy in 2025. It’s a premium product and the box even includes a travel case, clearly suggesting it’s meant for people who travel. Unfortunately, the charging base is 220–240V only. In countries with 110–120V, the toothbrush cannot charge properly. This isn’t a defect, it’s a design limitation. After contacting Oral-B / P&G support (US and LATAM), the only solution offered was to buy another charger. No exchange, no goodwill support. In 2025, selling a premium “travel” product with a region-locked charger and no customer support when traveling is disappointing.

Oral-B are an American company owned by Proctor & Gamble selling electric toothbrushes from their own website. They control over $1bn sales. Except for some extraordinary reason they have failed to send me a toothbrush I bought from their website. They say they have sent three toothbrushes since my order 5 weeks ago. None have arrived. Not one. They have not explained the reason why. They claim to have sent two replacement products. They have failed to send THREE brushes and are now offering me a refund which is essentially admitting they cannot do the most basic thing which is sell a customer a product. I don’t want a refund I just need a new toothbrush. Oral-B Ceo and team please can you make this happen? Enquiry Update 724346705

Received an electric toothbrush as a gift for Christmas, the travel case was missing from the box. No one from customer care wants to help. For such a big company their after service lets them down.

Købte i 2024 en oral B ios9 tandbørste til 2.200 kr.! Den skal renses hver 2. Dag for at holde en nogenlunde hygiejne, og den holder ikke strøm til mere end maks 4-5 dage, virkelig træls at betale så meget for en tandbørste, som er lækker teoretisk, men virkelig dårlig praktisk.

Finger weg von diesem Laden. Ware ist mehr als minderwertig. Der Kundenservice lässt sehr zu wünschen übrig. Habe iO Aufsteckbürsten bestellt. Nach 1 !!! Woche in Benutzung waren die Farben der Borsten dermaßen verblasst und meine Zahnbürste zeigte mir an, ich solle den Bürstenkopf austauschen. Dachte ok, kann vielleicht mal vorkommen. Neue Aufsteckbürste aufgesetzt, nach 1 Woche das gleiche! Habe mich, nach langer Suche die richtige Mailadresse zu finden, an den Kundenservice gewandt. Von dort bekam ich dann nach fast 3 Monaten die Antwort, dass dies eigentlich nicht sein kann, mir aber versichert wurde, dass die Aufsteckbürste trotz Verfärbung ihre 3 Monate verwendet werden kann und mir aus Kulanz 2 Aufsteckbürsten zugesandt werden. Seit Übersendung meiner Adressdaten und der Rechnung wieder Funkstille. Ich bin mehr als enttäuscht, weil die Aufsteckbürsten ja wirklich nicht wenig kosten. Schade eigentlich.

Einmal oral B und nie mehr wieder!