Oral-BReviews of oralb.com

I just bought a large package from Costco with 10 brush heads in it. Three people in our family use this brush and it used to come with different coloured rings so we could tell the toothbrushes apart. However, these geniuses decided to remove these coloured rings and just put symbols on the base of the toothbrush. You can hardly see the symbols so when I called the 800 number and asked them what the heck was going on that’s when I found out that there were symbols on the toothbrushes. Seriously, are these people dumb? Do they not use their own toothbrushes with their families? It does not make any sense!!!!

Voor de tweede keer gaat mijn dure elektrische tandenborstel kapot. De eerste keer hebben ze 'm nog gerepareerd binnen de garantie. De tweede keer viel er net buiten. Met mijn vorige elektrische tandenborstel heb ik ruim 20 jaar gedaan. De kwaliteit is enorm achteruit gegaan. En niet alleen bij goedkopere modellen. Schandalig!

Oral-B have changed the system for easy identification of replacement toothbrush heads for their electric toothbrushes. The old system for marking each person’s toothbrush by the removable identifying coloured ring (blue, pink, green and yellow) was instantly visible and very useful. However, the replacement toothbrush heads appear to have a non-removable white ring in the place where the coloured ring should go therefore making it more difficult to identify personal brush heads. I contacted customer service for Oral-B, Procter & Gamble, in the UK by phone and was told to try running hot water over the ring for a minimum of 10 seconds and that should allow the white ring to be removed but this did not work. I then emailed Procter & Gamble and was told that they were transitioning to a more streamlined system with pre-assembled white rings and icons on the toothbrush heads that would enhance the overall user experience. I have multiple users in my house and have bought 2 x 4 packs of replacement brush heads using the new identification system and have found that the icons are not easily visible unless you look closely at the brush heads, thus not making them easily identifiable or enhancing the experience. Why has the system been changed when it worked well previously?

My whole family have been using Oral-B electric toothbrushes for many years. My Pro gave up after 3 years and wouldn’t charge which I wasn’t happy with but decided to buy a new Oral B – this time an iO Series 3. Arrived promptly. Despite Oral-B’s claim that they’re minimising packaging I can’t see that they have. The toothbrush comes with a 2-year warranty which you can extended for free by 12 months. Why not just offer 3 years in the first place if you have faith in the quality of your product? I suspect the offer of an extra year is simply a marketing ploy to determine who is buying their products and to offload marketing literature to them. They asked for my birth date and justified it on some fallacious basis. Given the number of data breaches of various companies’ customer bases I wasn’t going to give mine so simply made one up. The actual cleaning of teeth is good with much less vibration in the brush head compared the Pro. This is where the good points end. Bad points: 1. The brushes are much more expensive than the Pro. 2. Gone are the coloured rings attached to the bottom of the brushes of the Pro to allow families to differentiate between different members’ toothbrushes if everyone uses the same brand and model (as we do). Given the limited range in colours of the actual toothbrushes, this is a backward move. 3. This is where the fun starts. The instructions are virtually non-existent other than a sheet of card outlining the selection of bushing mode and the fact that the brush reminds you to change your brush head every 3 months. It doesn’t tell you about the three brushing modes other than three extremely user-unfriendly icons for a tooth with a circular arrow, a feather and a diamond. I’ve had to Google and watch two videos on You-Tube to confirm what they mean – just like everyone else it would seem judging by customer feedback. The distinction between the three brushing modes are NOT distinguishable! Even having watched the videos I’m still not convinced my toothbrush has three modes as they all seem the same. Indeed, I was going to register my toothbrush as faulty until I picked up that other people were having the same problem. This is a MAJOR design flaw and I’m surprised that Oral-B have allowed this product to come to market. On my existing Oral-B Pro, the different modes are clearly distinguishable by their sound and the nature of their vibration (eg. continuous, pulsating, etc). 4. The card also shows the different brush heads that you can use to customise your experience – Ultimate Clean (whatever that means), Gentle Care, Radiant White (come on, simply using a different type of brush does not make your teeth “radiant white”) and Specialised Clean (what ever that is). Oral-B need to be providing a sentence or two to explain what they mean.’’ The above are pretty obvious comments that most people would make (and have) so I question how much user-testing Oral-B have done. Very little it would seem. Yet, all the above are easy to address. There can certainly be no place for poor design both of the workings of a toothbrush and in particular its instructions.

I had thought Oral B was an upstanding company. A coupe of years ago I got braces and opened an account on their website to order special OralB heads for brushing with braces. When my braces came off, and I no longer needed them, it happened to coincide with my cancelling my credit card with my bank as it was lost. No new charges could be processed. I never gave Oral B my new credit card number. Today I see they charged my NEW card (how did they get it, the dark web?) and I got an email that I placed my order but it hasn’t shipped. I called and they now say there is nothing they can do. They are not stopping the shipment — they say they cant because of their “systems” and they also can’t refund me unless I go through a long refund request process. I am having health issues at the moment and really, really don’t need this. I will never buy their products again. It’s the only leverage I have. I am sure they will go on without me.

J’ai reçu la brosse oral B IO4 en décembre 2023, la brosse fonctionnait adéquatement jusqu’à septembre 2025. J’ai remarqué que le caoutchouc au bas de la tête était sec et laissait l’eau rentrer. Quelques semaines plus tard la brosse à dent ne recharge plus et ne fonctionne plus. J’ai contacté Oral B pour la faire réparer, sans preuve d’achat il est impossible d’avoir du service. Je dois maintenant mettre à la poubelle une brosse à dent à plus de 100$ qui a fonctionné seulement 2 ans… Le choix est clair, les brosses à dent de Phillips sont de bien meilleures qualités.

Meine Frau und ich haben uns vor einiger Zeit gleichzeitig zwei elektrische Zahnbürsten von Oral-B gekauft. Die Geräte waren nicht gerade günstig, dennoch haben wir uns bewusst für diese Marke entschieden, weil wir von der Qualität überzeugt waren. Leider mussten wir nach einiger Zeit feststellen, dass sich bei beiden Zahnbürsten im Bereich der Bürstenaufnahme starke Ablagerungen gebildet haben. Diese befinden sich rund um den Metallring unterhalb der Aufnahme für den Bürstenkopf. Trotz regelmäßiger Reinigung lassen sich diese Verschmutzungen nicht mehr entfernen. Besonders bei der Zahnbürste meiner Frau sind die Ablagerungen mittlerweile so stark, dass die Nutzung aus unserer Sicht hygienisch nicht mehr tragbar ist. Die Zahnbürsten werden nach jeder Nutzung gereinigt. Außerdem nehmen wir die Bürstenköpfe regelmäßig ab und lagern sie separat in der dafür vorgesehenen Oral-B Halterung. An mangelnder Pflege kann es daher aus unserer Sicht nicht liegen. Die Ablagerungen sehen stark nach Schimmel bzw. Biofilm aus. Gerade bei einem Produkt, das man täglich in den Mund nimmt, empfinden wir das als äußerst unangenehm und ehrlich gesagt auch ziemlich widerlich. Niemand möchte sich Gegenstände mit möglichen Schimmel- oder Bakterienablagerungen in den Mund stecken. Wir haben Oral-B deshalb kontaktiert und hoffen auf eine kulante Lösung und einen Austausch der betroffenen Zahnbürsten. Fotos der betroffenen Stellen liegen vor und können jederzeit zur Verfügung gestellt werden. Bei einem Produkt in dieser Preisklasse hätten wir eine deutlich bessere Haltbarkeit und Hygiene erwartet. Wir hoffen sehr, dass Oral-B hier eine kundenfreundliche Lösung findet.

Oral-B have a swanky advertisement which claimed their special (very expensive) toothpaste will whiten your teeth in just a week. No on your nelly! Their special toothpaste didn't do anything that ordinary toothpaste doesn't do... I wrote to them - and to the Advertising Standards Authority. Neither could be bothered to reply. Steer clear!