OpussimaReviews of opussima.com

Response from OpussimaFeb 25, 2024

Hi there, Thank you so much for reaching out and sharing your concerns with us. We truly appreciate the opportunity to address this matter and ensure your satisfaction with our services. Upon reviewing your order details, it appears there was a slight hiccup with the address provided - it seems the building number was missing alongside the street name. This small detail, as crucial as it is, unfortunately led our delivery partner to return the package to us. We understand how something like this can happen; after all, we’re all human and these things can be easily overlooked. You can double-check this detail in your confirmation email, just for your peace of mind. We want to express our sincere regret for any inconvenience this has caused you. Here at Opussima, we put a great deal of effort into ensuring that our deliveries reach our customers smoothly. However, challenges like this can arise and they do impact both you and us financially. We noticed you kindly reached out to correct the address after the initial delivery attempt. While we deeply wish we could have made the adjustments in time, the logistics of coordinating with our delivery partners can be complex once the package is on its way. We understand the disappointment of not receiving a refund under these circumstances. Our policy in such cases is designed with the intention of encouraging careful attention to order details, to help avoid such situations. However, we recognize the importance of your experience and satisfaction as our valued customer. Let’s work together to find a solution that leaves you happy and satisfied. Perhaps we could offer you a special discount on your next purchase, or maybe we could attempt to redeliver your order with the corrected address information? Your feedback is crucial to us, and we’re eager to hear what you think would be the best way forward. We’re genuinely sorry for any frustration this situation has caused and are fully committed to making things right. Your trust in us is invaluable, and we look forward to the opportunity to restore it. Warmly, Opussima

Response from OpussimaFeb 25, 2024

Dear Clara, We truly appreciate you taking the time to share your thoughts on the OpuScalp Viva. Your feedback is invaluable, and it’s opportunities like this that allow us to ensure our customers have the best possible experience with our products. We understand the importance of the device working seamlessly for you, and we’re here to provide support and guidance. Let’s explore a few tips that might enhance your experience: 1. Gentle Pressure on the Tank Cap: A light press on the tank cap while the device is in use could improve the oil’s flow. This small adjustment might make all the difference in ensuring the device dispenses more effectively. 2. Choosing the Right Oil: The texture of the oil can significantly influence its flow through the device. We’ve found that lighter oils tend to work best. If you’re finding the oil flow to be less than ideal, trying a thinner oil could provide a better outcome. 3. Understanding Our Design Philosophy: The OpuScalp Viva’s design, which allows oil to release from one half of the prongs, is deliberate. This feature is crafted to offer a precise, controlled application, ensuring that your scalp is nourished without overuse of the product, making each treatment as effective and efficient as possible. We hope these insights help you enjoy the full benefits of your OpuScalp Viva. Your satisfaction is our top priority, and we’re here for any further assistance you might need. Don’t hesitate to reach out for more support or to share more about your experience. We’re dedicated to ensuring that you are delighted with your product and our service. Warmly, Opussima

Response from OpussimaFeb 14, 2024

Dear Molly, Thank you so much for your wonderful feedback! We’re thrilled to hear that OpuScalp Viva has been a game-changer for you, especially in making oil distribution much easier. Your experience is exactly what we strive for, and knowing it has had such a positive impact on your routine truly warms our hearts. We’re very proud to accompany you on your hair care journey. It’s feedback like yours that inspires and motivates us to keep pushing the boundaries of what we can offer. If there’s anything more we can do to enhance your experience or if you have any suggestions, please feel free to share. We’re all ears! Thank you once again for choosing us and for sharing your journey. We look forward to continuing to support you. Warmly, Opussima

Response from OpussimaFeb 14, 2024

Dear TANYAT, We sincerely apologize for the challenges and frustration you’ve experienced with your purchase of the OpuScalp Viva. At Opussima, our commitment is to deliver quality products and exceptional service to all our customers. Clearly, in this instance, we did not live up to the standards we set for ourselves or the expectations you rightly hold. We understand that the core issue was not just the product malfunction but also the way your concerns were handled. It’s never our intention to make our customers feel undervalued or dismissed. Upon reviewing your case, we recognized the need for immediate action and have issued a refund as a gesture of our commitment to customer satisfaction and as an acknowledgment of the inconvenience you’ve been through. Moreover, we want to ensure that your feedback leads to substantial improvements within our team. We’re implementing enhanced training focused on empathy, clear communication, and efficient problem-solving. This includes better support for submitting video evidence, to make the process as seamless as possible for our customers. We also acknowledge your disappointment with our initial response to your situation. Please know that we are taking steps to ensure that all our customer service representatives uphold our values of responsibility, compassion, and integrity in every interaction. While we understand that a refund cannot undo the inconvenience you’ve experienced, we hope it demonstrates our dedication to rectifying situations when they don’t go as planned. We’re also exploring additional ways to enhance our product testing and quality assurance processes to prevent similar issues from occurring in the future. Regarding the product’s availability elsewhere at a lower price, we emphasize our commitment to quality and safety. Each OpuScalp Viva undergoes rigorous testing to meet high standards, a practice not guaranteed with items sold on secondary markets. We are here to listen and offer additional support, be it further assistance regarding your current situation or discussing how we can regain your trust. Warmly, Opussima

Response from OpussimaFeb 14, 2024

Dear Julia, Thank you so much for taking the time to share your experience and feedback with us. We truly value your insights and the opportunity to learn and improve. Understanding that you expected more guidance on which oils work best with the OpuScalp Viva, we recognize the importance of providing our customers with comprehensive information to enhance their experience. We are genuinely sorry for any inconvenience this may have caused you. We’re committed to enhancing our customer experience and your input plays a crucial part in that process. As a result, we’re taking steps to improve our communication and ensure our customers have all the information they need for the best possible experience with OpuScalp Viva. Please feel free to reach out to our customer service team if you have any further suggestions, questions, or need assistance. Thank you again for your feedback. We’re looking forward to serving you better in the future. Warmly, Opussima

Response from OpussimaFeb 7, 2024

Dear Tatiana, We're deeply saddened to hear about your disappointment with our service, and we sincerely apologize for the inconvenience and frustration you've experienced. It's concerning to learn about the issues you faced with the delivery of your OpuScalp massager and the subsequent communication with our customer service team. Upon reviewing your case, it was noted that our carrier partner, Deutsche Post, encountered delivery challenges, citing reasons such as the potential absence of a name on the doorbell, changes in residency, or difficulties locating the recipient based on the provided address details. However, we understand that these explanations do not align with your experience, as your address details were accurate and you've successfully received other packages. We recognize the importance of not only providing quality products but also ensuring that our customer service matches the high standards our customers deserve. It's clear in this instance, we fell short, and for that, we are truly sorry. Taking full responsibility for the inconvenience this has caused, we have processed a full refund for your purchase. We believe in making things right for our customers and want to assure you that your experience is not reflective of the high standards we set for ourselves. We're committed to learning from this situation and improving our services to prevent such occurrences in the future. If there's anything more we can do to rectify this situation or if you have further feedback or needs, please don't hesitate to reach out directly. Your satisfaction and trust in our brand are of utmost importance to us. Thank you for bringing this to our attention, and once again, we extend our sincerest apologies. Warmly, Opussima

Response from OpussimaFeb 7, 2024

Dear valued customer, We were truly disheartened to hear about your recent experience with our OpuScalp Viva. Please accept our heartfelt apologies for any discomfort and dissatisfaction you faced. It seems we may not have clearly communicated the best way to use the device to ensure a gentle and effective scalp treatment. The intention behind the design of the metal nodes is to softly stimulate the scalp, and the oil is meant to be distributed more evenly by lightly pressing the tank cap, rather than applying pressure with the device itself. Your feedback is invaluable to us, as it highlights areas where we can improve not only our products but also how we communicate their use to our valued customers like you. We understand the frustration of not having your expectations met, especially when trying to care for your well-being. To make amends and in hopes of turning your experience around, we've issued a full refund to you. Moreover, we would be honored to personally assist you in navigating the use of the device more comfortably. Your satisfaction is our utmost priority, and we are here to support you in any way we can. Please feel free to reach out to us directly at your convenience. We are eager to restore your faith in our brand and to ensure a positive experience with our products moving forward. Warmly, Opussima

Response from OpussimaFeb 7, 2024

Dear Emma, We are truly sorry to hear that your item never arrived, and it appears there was an oversight with the shipping process. We deeply regret any inconvenience this has caused you and are fully committed to making things right. To begin addressing this issue, we have processed a full refund for your order. Your trust in us is paramount, and we hope to have the opportunity to regain that trust and provide you with the service you deserve. We're here to ensure a better experience for you in the future and sincerely hope you'll consider giving us another chance to make a positive impression. Warmly, Opussima