OpussimaDiscover Opussima – where opulence meets beauty! Explore our range of luxurious and innovative haircare products designed to enhance your beauty rituals and offer a transformative self-care experience. Elevate your beauty with Opussima today!
Opussima (opussima.com) has 25 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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laura M.
The oil canister is useless. It releases the oil so slowly that if you really wanted to use all the oil it would take over an hour, Easier just to put oil on your hair with your hands. I contacted customer service for a return but heard nothing back. Totally useless
Aleksandra W.
The item stopped working after one use. It is not charging or massaging. Wrote already 3 emails on the email provided and no answer!! Do not buy!!!
Sherezade G.
The oil doesn’t come out. I expected the oils to come out as I moved the device in strokes through my scalp. It took me 15min and having to press down hard to get the oil to come out. Don’t waste your money.
Bel
I like the massage feature and the red light but very little oil actually comes out which defeats the purpose. I am have to add the oil first and then use the tool for the massage and light feature. Disappointed.
Cotton C.
I was really excited about this product but , really, I feel absolutely scammed!! You charge a fair amount of money for a product that basically does not work! No oil coming out of the dispenser unless you press it really hard (not just firmly) to the point it hurts and marks the skin red... This is a very bad product and I would like to return it and get a refund.
Response from OpussimaMar 20, 2024
Hi there, We're deeply sorry to hear about the difficulties you've encountered with your OpuScalp Viva. Your satisfaction is our top priority, and it's clear we have not lived up to your expectations this time. We understand how disappointing it can be when a product doesn't perform as anticipated, especially after investing both your time and resources into it. We recognize that you may have already received some suggestions from us on how to improve your experience with the OpuScalp Viva. However, we earnestly recommend giving these tips another try, as they have been helpful for many of our customers facing similar issues: 1️⃣ Engage the tank cap while using the device to enhance the flow of oil. This small adjustment has made a significant difference for many users. 2️⃣ Consider the viscosity of the oil you're using. Thicker oils tend to dispense more slowly. A switch to a thinner oil could potentially alleviate the dispensing issue, allowing for a smoother, more consistent flow. 3️⃣ Our design, which allows oil to be released from one half of the prongs, aims to ensure a controlled and precise application. This is to prevent over-saturation of the scalp and ensure that the treatment is as effective as possible, especially with thinner oils. While we understand these suggestions might feel repetitive, we truly believe they are worth trying out. Our commitment to you goes beyond just providing a product; we want to ensure that you have a positive and fulfilling experience with it. We're here to support you through this process and hope you'll consider giving these tips another try. Thank you for your understanding and for allowing us the opportunity to assist you further. We're here for you, and we're committed to making things right. Warmly, Opussima
Sandee
Do not reccomend at all. This barely dispenses any oil and I had to retreat to using my fingers. Not a good product and flimsy! Doesn't do what it says on the tin and overpriced
Response from OpussimaMar 20, 2024
Hi Sandee, We're truly disheartened to hear about your unsatisfactory experience with the OpuScalp Viva. It's clear that the product has not met your expectations, and for that, we sincerely apologize. Our aim is always to deliver high-quality solutions that enhance your routine, not complicate it. It sounds like we have missed the mark in your case, and we take your feedback seriously as we strive for continuous improvement. We understand that achieving the desired performance from your product is crucial, and we appreciate the opportunity to offer some tips that might help improve your experience: 1️⃣ For a greater flow of oil, gently pressing the tank cap while using the device can be beneficial. This subtle adjustment has been found to facilitate a more generous release of oil for some users. 2️⃣ The viscosity of the oil can influence its flow through the device. If you're finding the dispensing slower than expected, trying a thinner oil might yield better results. This adjustment has helped others achieve a more satisfactory flow. 3️⃣ The OpuScalp Viva is designed with a specific feature that releases oil from one half of the prongs to ensure a controlled and precise application. This design choice is intended to prevent over-saturation of the scalp and ensure that your treatment is as effective and mess-free as possible. We hope you'll find these suggestions helpful and that they'll enhance your experience with the OpuScalp Viva. Although it may not change your current feelings towards the product, we're committed to addressing concerns like yours. We're continuously working on enhancing our products based on customer feedback. Warmly, Opussima
GP
I have not received my parcel. After taking an incredibly long time in transit I received a message from the carrier to say that it had been damaged in transit and since then nothing. You would expect to hear from the seller by this point. I strongly recommend you do not buy.
Response from OpussimaMar 8, 2024
Dear valued customer, First and foremost, we want to express our sincere apologies for the inconvenience and disappointment you've experienced with your recent order. We understand how frustrating it must be to wait for a parcel, only to learn it was damaged in transit. Please know that your satisfaction is our top priority, and we are genuinely disheartened to hear about your less-than-satisfactory experience. We appreciate you bringing this matter to our attention. It is crucial for us to learn about any issues our customers face so we can take immediate action to prevent similar situations in the future. While we acknowledge that the mishap occurred while your parcel was in the care of the carrier, we fully recognize our responsibility to ensure our customers' orders reach them in perfect condition. Upon learning about your situation, we took prompt action to issue a full refund as a gesture of our commitment to your satisfaction. We hope this resolution is satisfactory, but we are more than willing to discuss further options that might better address your concerns. Please accept our heartfelt apologies once more. We value your feedback and see it as an opportunity to enhance our services. If there’s anything more we can do for you, or if you have any suggestions or additional feedback, we warmly invite you to contact us directly. Thank you for your patience and understanding. Warmly, Opussima
Jamila A.
There is nothing useful at all, it's just a waste of money, it has no use. Oil hardly distributes on scalp. I’m better off using my fingers since it’ll distribute and massage oil better in my scalp than this flimsy overpriced machine.
Response from OpussimaMar 8, 2024
Hi Jamila, First and foremost, we're truly sorry to hear about your experience with the OpuScalp Viva. It sounds like it hasn’t met your expectations, and for that, we apologize. We completely understand your frustration—after all, you invested in our product with the hope it would make your routine easier, not more challenging. Thank you for sharing your concerns with us. Your feedback is invaluable, and we're here to support you. Here are a few tips that might improve your experience: 1️⃣ Pressing the tank cap gently while using the device can enhance the flow of oil, ensuring a smoother distribution. 2️⃣ The viscosity of the oil plays a crucial role. If thicker oils are proving difficult to dispense, a lighter oil might flow more freely and suit your needs better. 3️⃣ Our design, which allows oil to release from one half of the prongs, aims to provide a controlled application, preventing over-saturation and ensuring your scalp gets just the right amount of nourishment without the mess. We're eager to help you get the most out of your OpuScalp Viva and truly hope these suggestions make a difference. Warmly, Opussima
