OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts.OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.
OpusClip (opus.pro) has 495 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
opus.pro
Website
opus.pro
Category
Video & Sound
Location
Palo Alto, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Do not use this platform.
The platform didn't do what was expected.
I cancelled my account in plenty of time before the next billing cycle.
Yet they tried to take the funds!!!
I emailed them and Ollie responded to say this this is cancelled and they would no longer try and take the funds.
They have continued to try and take for the last 2 days, even though I was assured that they would no longer!
Do not use.
Response from OpusClipDec 3, 2025
Hi Neil,
Thank you for your review and feedback. We're sorry to hear about your negative experience regarding further attempts to be billed.
We'd like to make things right for you. We've requested additional information from you so we can get in contact directly.
Once we've received that additional information, A Support Team Member will reach out. Thank you.
LP
Leon P.
Support...
Hello,
I am quite disappointed with the support from OpusClip. I used OpusClip in the past and was generally satisfied with it, but I stopped using it a long time ago and cancelled my subscription.
Now, more than a year later, OpusClip has charged my card again for - I guess - an annual subscription. I immediately tried to contact support, but despite multiple attempts, I have not received any response for days.
I have sent several emails, and the unintuitive AI assistants are not helpful at all. In the support chat, you cannot even type your own message—you can only choose from preset options that do not address my issue.
The worst part is that my account does not even have Pro benefits – it is still on the Standard plan.
This means OpusClip is charging my card without giving me access to the Pro credits or features, which I wouldn’t need anyway since I am no longer working in this field. And still, no one is addressing my request for a refund.
I even had to request a new VISA card, because otherwise OpusClip might continue charging me, even though I no longer have an active Pro subscription. This has been a very poor experience, and based on what I’ve gone through, I cannot recommend saving your payment details on the platform.
I hope that OpusClip will at least respond through this channel. I would be willing to adjust my review if someone makes an effort to provide a solution or at least just a reply.
Response from OpusClipDec 1, 2025
Hi Leon,
Thank you for your review and letting us know about your experience with OpusClip. We apologize for this negative experience. We'd love to help and make things right.
We've requested additional information to get in contact with you. Once we receive that information, one of our Support Team members will be reaching out to assist.
RE
Review
Opus is an unreliable solution
Opus is an unreliable solution, if not a scam. Paid for a monthly plan, and halfway through, all my projects and credits disappeared. They say they'll look into it every time you enquire, and a week later, still no one has addressed the issue and or got back to me with what's going on, and there is no way of continuing with your work. It's an unreliable service that you can't do professional work on, especially if you have deadlines. Do not recommend.
Response from OpusClipNov 25, 2025
Hi there,
Thank you for your review and feedback. We're sorry to hear you did not have a pleasant experience with OpusClip.
We'd love to connect and see if we can help. We've requested additional information from you so we can get in contact.
We hope to hear from you soon - thank you.
VI
Vibratii I.
verry bad experience
verry bad experience! REFUND PROJECT BUTTON IS NOT SHOWING UP!
And it puts on 3 projects AI English audio without my consent!
I got the following support message
REALLY?! FEW BUSINESS DAYS?!
I'm transferring you to a teammate who can investigate the voiceover issue and help with your refund request. They'll get back to you within a few business days.
Best,
Ollie
Response from OpusClipNov 17, 2025
Hi there,
Thank you for your review and we apologize for the negative experience. We'd love to help out and get this sorted.
I've requested additional information from you so we can get in contact and have our Support Team reach out to you directly!
LS
Luciana S.
text to speech fail
Its my first time on OpusClip. I wanted to try text to speech. The button from Home, Ai voiceover reveals some card where i should put my text, but its deactivated.In Help center says how to do text to speech, but i dont find in my left menu the option. Bottomline, i cant seem to manage to find text to speech, also the Home animations are so fast and annoying. My first experience is awful, lets try another tool.
Response from OpusClipOct 31, 2025
Hi Luciana,
Thank you for your feedback and review. We're sorry to hear your initial experience didn't start off right.
We tried to locate a support ticket but we did not find one. Please go to your OpusClip Dashboard and click "get support" in the bottom right hand corner.
We've also requested additional information so we can get in contact with you. Thank you!
VL
Vincent L.
I've had nothing but bad experiences…
I've had nothing but bad experiences with this platform. I've tried to use this for several different projects and had technical issues with each and the support I've received has been awful. Each time there is an issue in an attempt to help they end up deleting all the work I've done, causing me to start all over after hours of work.
Response from OpusClipOct 13, 2025
Hi Vincent,
I am sorry for the negative experienced you've described here with OpusClip and our Support. I was able to locate your support ticket and see that one of our Amazing Support Specialists has followed up with you just a few moments ago.
Please check your OpusClip dashboard for their response. Thank you.
LO
Louis
Untruthful advertising
The basic plan (15/month) says it would grant access to a "powerfull editor" however, you can't apply the changes you did in the editor unless you get the 30 dollars plan.
Response from OpusClipOct 6, 2025
Hi Louis,
Thanks for your feedback and review. We apologize that our Starter Plan tier doesn't include all the features you'd need. We'd love to get in contact with you and see which features you were trying to use.
We tried to request additional information from you but we didn't hear back.
Can you please join our official Discord server https://discord.gg/KeqTMXxWZz and tag @Mike | OpusClip Support . Send him a link to this post and he will be able to assist further from there.
Thank you!
RA
Richard A.
Opus Clip AI is Overhyped and Underdelivered – I Want My Money Back
I just signed up for Opus Clip AI a few hours ago and I am already extremely disappointed. The platform fell way below my expectations. The user interface is clunky, confusing, and not user friendly. Almost every feature feels glitchy and unfinished.
The main reason I subscribed was for their “one-click AI-generated B-roll” to add dynamic video elements to my projects. This was the biggest letdown. Instead of actual video B-roll, the system gave me static images that were completely out of context. The photos had no real connection to my script, and in some cases, they looked completely irrelevant. After seeing all the hype and ads promoting this feature as a game-changer, the reality was frustrating and misleading.
Another major issue is the lack of real-time support. There is no easy way to reach their team directly, which only adds to the frustration when things go wrong.
At this point, I have suspended any further use of the platform. The experience has been so underwhelming that I cannot justify the cost. I am requesting a full refund because this service is simply not worth it. It did not meet my expectations in terms of editing or AI-generated B-roll, and I cannot recommend it to anyone.
Follow up: Opus Clips are quick to respond to reviews on Trust pilot, but it’s practically impossible to reach them on their platform. The is no email or live support, talk less of a number to call. I no longer want to use the application. I want my money back please.
Response from OpusClipOct 2, 2025
Hi Richard,
Thank you for your review and feedback. We'd love to help you out regarding AI B-rolls and addressing your refund request. Our Support Team tried to locate your inquiry to us about a refund but they couldn't find it.
I've requested additional information from you so our Support Team can reach out and help!
UPDATE:
Hi Richard,
We issued you a refund to you back October 6th. We wanted to confirm if you have received your funds. Thank you!