OpusClipReviews of opus.pro

Great product Easy to use. Not five star because it could do with flexibility in its pricing and some od the clips it produce d weren't very good. Most were fine. Some were great and you only need some. Shout out to Reuben would sorted out my billing issue with profesionalsim and empathy. F

Great app for editing

Great Product and Great Support team. 4 star because there's some minor bugs occasionally, and could use a better manual editing UI. but for what it is (ai clip editor)- it's phenomenal. Plus I assume these will all be improved upon as the product develops. Also the support team is very helpful and kind. Side note for creators: using a smaller time frame input for clipping dramatically improves the quality of the clips and also uses less credits.

Though it took a few days, Opus Clips finally solved our problem and gave us a detailed explanation as to how it happened. I thank them for their customer service.

I emailed customer service with a question. It took a good few days to get a response so I had to email again, and was beginning to get frustrated. However, a friendly and helpful person called Reuben picked up my request and dealt with it quickly and politely. So it was great to be treated as a human, by a human. Thanks Reuben!

I had issues with my first download. Reached out to tech I was compensated for the inconvenience. I appreciate prompt response from opus team.

I was having trouble with bulk scheduling, AND the AI feature that writes your descriptions wasn't working either. Team members from OpusClip responded to my inquiry right away, helped me troubleshoot, fixed the issues, and even deposited some extra credits into my account for the trouble. All things considered, it was a great experience, and I really like OpusClip in general, as it has saved me HOURS of creating and posting clips.

UPDATE (2/26/26, 03:36 PM): After my initial review, the company reached out and provided an explanation regarding the issue. They acknowledged the problem, apologized for the experience, and worked with me toward a resolution. While the initial situation was extremely frustrating due to the stalled project and lack of communication at the time, I appreciate that the matter was ultimately addressed and resolved. I am updating my review to reflect that the issue has since been handled. I hope the improvements they mentioned will help prevent similar situations in the future. INITIAL REVIEW (2/26/26, 10:36 AM): I am writing this after giving the company ample time to address the issue, but as of today, February 26, 2026, it remains unresolved. I started a project on Friday, 2/20/2026, which became stuck in the “Processing & analyzing…” stage at 45%. I left it overnight expecting it would complete by the next day. It did not. I contacted support and was advised to wait for the following business days while the issue was investigated. Multiple days have now passed with no meaningful update, resolution, or communication. Even more concerning, the project’s progress unexpectedly dropped from 45% down to 5%, where it remains stuck. I have reached out repeatedly through official support channels and email and have received no response addressing the problem. During this same period, I submitted another project which processed successfully, confirming that the platform itself was functioning while my original project, along with the paid credits attached to it, remained unusable. What raises additional concern is that I spoke with another customer who experienced a similar issue. In their case, the problem was resolved. Despite reporting the same type of failure through the proper channels, I have received no comparable assistance, explanation, or resolution. The inconsistent handling of similar cases is troubling and difficult to justify. At this point, this is no longer solely a technical problem but a serious customer service failure. When a paid service consumes credits for a project that cannot be completed and then fails to provide timely support or an equitable resolution, it raises legitimate concerns regarding reliability, accountability, and fairness. I expected, at minimum, a correction, restoration of credits, clear communication, and fair compensation for the inconvenience, time and income lost. None has been provided. As of February 26, 2026, this matter remains unresolved, and the handling of this situation has been as concerning as the original failure. Based on this experience, I would advise others to proceed with caution.