OpusClipReviews of opus.pro

I am a paid OpusClip user, and my experience with their support has become unacceptable. Since June 22, 2026, my support conversation has been stuck after Ollie, the AI assistant, said I would be transferred to a human teammate. No human has answered. Even worse: the dashboard support widget does not allow me to open a new message or a new ticket. I tested it in a normal browser session and in private browsing while logged in. Same result: I am stuck in the old conversation and cannot access human support. I also contacted OpusClip by direct email and through the Business / Sales channel. Several hours later, I still have no human response. This is not just “slow support”. This looks like a broken support system where paying customers are trapped behind a bot with no escalation actually happening. If OpusClip is still a serious business, they should urgently fix this. A company that cannot provide working support to paying users, and whose sales channel also stays silent, gives the impression of a business failing internally. Account affected: josick...xtrema.fr I am not asking for anything exceptional: I need a human agent to reset or close the stuck support conversation and restore my ability to contact support normally.

Headline: Complete scam. Paid €25 for 1 minute of absolute garbage.Review: "I am extremely disappointed with Opus AI. I bought a subscription for about €25, but the service is a joke. The AI generated a chaotic, poor-quality 1-minute video that is completely unusable. Their marketing is deeply misleading. This company just takes your money and delivers a zero-value product. I want a full refund. Do not trust them!"

I used Agent Opus to produce faceless short-form videos and it worked genuinely well about three weeks ago. After the changes rolled out in early June, the output quality collapsed for me. Specific problems, all new: - The generation ignores explicit prompts. I asked it to remove an element and it returned the identical shot. 3 times. I asked for one visual style (the preset I'd committed to) and it rendered a completely different art style instead. - When a keyframe came out in the wrong style, regenerating could not fix it. The app eventually told me changing the overall visual style isn't supported — so a single off-style frame is unfixable inside the tool. - The engine invented on-screen title words that were never in my script, and front-loaded a reveal that was supposed to land at the end. - Regenerating produced the same broken result while consuming attempts. None of this happened on the version I used a few weeks earlier, with the same kind of inputs. A working pipeline became unreliable after a backend change. I'd caution anyone building a repeatable workflow on this to test thoroughly before committing — the tool you sign up for may not be the one you're using a month later. Cancelled my subscription immediately.

My experience has been horrible. When I first got it there were so many bugs and issues they acknowledged and restored credits which led me to believe they were a great company till after the 120 days and they showed their true colors. Difficult to work with because they thought there couldnt be a refund but my bank has been great. Dishonest people Dont trust them

continue charging fee after cancelation, and customer service has no one responded, only AI responses. fraud. do not use.

It Used to be good, Now just Expensive with very little Resources

I want to share a horrific experience I had with Agent Opus. I was trying it out to create a video the progress of which I was very happy with. I was buying $14.95 worth of additional credit to my free trial version so that I could finish my video. On the payment page, after the final confirmation, an Icon spun, which is common on payment pages, and spun, and spun, and spun. A warning message said do not leave the page or it might screw things up, (again - a common occurrence paying on-line), Fearing problems, I left that tab open, and soon afterwards went to bed. Waking up the next morning it was still spinning, and I closed it and thought nothing more about it. A few days later my card (my primary card I use for subscriptions and similar reoccurring payments) started getting declined. I called my bank, and after investigation, about the exact time the icon started spinning. repeated attempted charges of $128 started hitting my account every 20 seconds. Their processing system realized something was wrong and blocked my account. So the bank concluded fraud, and cancelled my card. I had other cards and the back credited me all charges and sent me a new one. What a hassle having to track down all scheduled charges, and change my payment methods. Weeks later I'm still trying to recover completely. I contacted Opus, and while apologetic, their attitude was they would revere any charges that went through, so other than a perfunctory apology, the refused to take the total blame for the incident, and it seemed like "no harm, no foul" Seemingly having no comprehension of the hassles I went through, and the amount of distrust it engendered. After I expressed surprise at how little they seemed to take responsibility, they, "GET THIS", offered me a 20% discount if I bought an annual subscription.

Got excited when signed up and thougt this would be a great option for video editing Turns out, it's not! Terrible customer serive and helpdesk. Agents vanish mid help, leave you hanging for hours