OpusClipReviews of opus.pro

I have been using this software for about 4 months. Until now, I had only used it for basic tasks like extracting podcast clips, which worked fine. However, a few days ago, I decided to use it to edit a full video. Due to a saving issue/glitch, I lost my entire project—representing several hours of hard work. I now have to start the whole editing process from scratch. What is particularly disappointing is that I spent several days in contact with customer support, and they were completely unable to retrieve the correct version from their project history. I had experienced a similar issue in the past with a competing tool, and their team was able to restore my work without problem. As a content creator, this cost me a tremendous amount of valuable time, really sad experience. This software is simply not reliable for actual video editing. From now on, I will strictly limit its use to extracting podcast clips and will look elsewhere for editing

Subject: Urgent: Unauthorized Charge after Immediate Cancellation – Request for Full RefundTo Whom It May Concern,I am writing to formally request a immediate cancellation and full refund for an automatic renewal charge on my credit card.The subscription was automatically renewed without my active consent. I cancelled the subscription exactly 15 minutes after the renewal occurred. I have not used any of your services during this period.Despite my immediate cancellation, the charge has not been reversed on my credit card. Your customer service has been extremely slow, and I am still waiting for a proper response.Since the cancellation was done instantly and no services were used, I am legally entitled to a full refund. Please process the chargeback to my credit card immediately.I expect a swift resolution and confirmation of my refund. A conta é o email de cadastro. Nayara Côrtes de Lemos

I paid for the PRO version but it was never credited. This is my fourth week waiting for a response from Opus to find out if and when they are going to credit my account, but received absolutely no response. DO NOT get involved with them. Their customer service is horrible and I fear I may never even receive a refund.

My handed in projects were deleted after me not continuing my pro feature - then a service member reunlocks the projects for 7 days (instead of 20 more days). I edit the projects and I am not able to post them... because i edited them - this time customer service did not give me anything back and even left me on read - do yourself a favour and learn to cut clips yourself instead of this crappy ai: quality over quantity

Pela primeira vez decidi pagar a assinatura do plano Pro e me arrependi amargamente. Depois de dias de trabalho editando vídeos e legendas, já que os shorts automáticos foram péssimos, a plataforma apagou todos os projetos. O apoio ao cliente é feito por um robô incompetente. Prometem passar a chamada para um atendente humano, mas não passam, ninguém resolve nada. E isso que paguei caro pelo plano!!! Dinheiro e dias de trabalho perdidos, além de atraso nas postagens do trabalho. Já estou há dias a tentar falar com o sac sem sucesso. Ontem recuperaram os vídeos originais, mas apagaram todas as edições que eu havia feito e ninguém responde. Serviço imprestável, caro, sem suporte e que ainda me causou prejuízos.

Still waiting for a response to my green screen problem 5 hours later today! Insane you pay for pro, that doesn't do anything better for you! Let's see how long this takes to fix! Definitely not using this after this month, heard captions is a much better program. As of 7/7/26 10:30 pst, the next day, still nothing from them! You’re gonna respond to this review, but you’re still not gonna give me the help that I need. Astounding! 7/15/26 *** Update, yet another issue! Now having problems with simply editing a uploaded clip. and again as usual no help right away. I appreciate the added credits and current month free but whats the point if I cant even use the system smh. I see the newest reviews with alot of issues recently and no help from support. I just dont get how you guys are selling stuff with not enough people from support to help customers. Mind blowing!

Garbage. They will downscale your video, then sell you the actual definition as an "upscale". Asbolutely useless.

He pagado 29€ para no generar ni un vídeo. Supuestamente hacen vídeos largos pero con la suscripción pro no da ni para un vídeo. Me han robado y estafado. Y encima la atención al cliente no funciona. No recomiendo esta plataforma.