OpusClip Reviews | Read Customer Reviews of opus.pro

OpusClip Reviews | Read Customer Reviews of opus.pro

OpusClip reviews

Showing 98 reviews with 1 star · Clear filters

Lynda L.
Mar 7, 2025
I canceled and they responded they…
I canceled and they responded they canceled my subscription. But my checking acct was never refunded. Therefore, I filed complaint with my bank and received a new credit card. They'll never get another cent. The app sucks
Response from OpusClipAug 13, 2025
Hello Lynda, We are sorry for your negative experience when trying to cancel your plan. We have made changes to our policies to make the process of managing your subscription and requesting a refund more lenient, more transparent, and improved the user to support workflow. Thank you for the feedback and we hope to be able to clip for you again. If you would like to chat you can either contact support through your dashboard or reach out to us on our Discord server https://discord.gg/KeqTMXxWZz.
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giovanni
Mar 5, 2025
worst experience with a sas ever had
not only is it a feat to receive invoices. Terrible customer support, even with the pro version customer care is non-existent, I haven't received a response for two weeks.
Response from OpusClipAug 13, 2025
Hello Giovanni, We have made it easier to request your invoices and have updated our support workflow to make it easier to contact our support team directly through your dashboard. You can manage your subscription and invoices from the subscription page https://help.opus.pro/docs/article/how-to-view-your-invoices#how-to-view-your-invoices.
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Green M.
Feb 21, 2025
crap
crap, it does not work
Response from OpusClipAug 13, 2025
Hi Green Movement, I'm sorry you had a negative experience with us. I'd love to have a chat with you about what your specific issues were so we may address them. There have also been many improvements to OpusClip from when you posted here. Please feel free to reach out to Ash on Discord https://discord.gg/KeqTMXxWZz for a one on one chat and to try out the new features.
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Dakota
Jan 9, 2025
Absolute garbage
Absolute garbage. I'm a professional video editor and videographer and needed to edit some simple clips really quick.... But man I can edit faster than this. You make one little change and it takes 5 minutes to buffer.... Reframing is crap. I use davinci to edit and the built in ai is miles better and it's not even an ai software. Would give 0 stars if there was an option. Whoever made this software is it in for the money only because they DO NOT care about customer experience. They just just hopped on the ai business bandwagon.
Response from OpusClipAug 13, 2025
Hello Dakota, We do care about your customer experience and are disappointed that you had a negative first experience. The reframing has been improved and the speed and stability of the editor has increased. We are building our platform with users like you in mind. As a professional video editor and videographer, we would really appreciate hearing more of your feedback. If you would like to give us another chance and have a chat please contact Ash on our Discord server https://discord.gg/KeqTMXxWZz.
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Haris
Dec 28, 2024
Very intransparent pricing based on…
Very intransparent pricing based on credits, which makes Opus extremely expensive compared to competitors, but the quality of the videos was below the main competitors in my experience. Never received a response from their support - overall extremely unhappy customer.
Response from OpusClipAug 19, 2025
Hello Haris, We're sorry that you had a poor experience with contacting our support, and we would like to do whatever we can to make this right. Since your review, we have made a lot of improvements to our platform in terms of quality, and transparency surrounding our pricing model which you can check out here https://www.opus.pro/pricing. If you would like to try OpusClip again and have a chat you can reach out to Ash on our Discord server https://discord.gg/KeqTMXxWZz.
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Beauty and Health / Красота И.
Oct 30, 2024
Awful crap
it cuts just terribly so at the end you get really unprofessionally cut video. Of course if you don't edit everything manually, but then why would I need this tool when there are plenty really good editors on the market!
Response from OpusClipAug 13, 2025
Hello. There have been many improvements to our clip curation with our newest clipping model ClipAnything, which also allows for prompting the AI to target specific scenes. If you are willing to give us a second chance you can reach out to Ash on our Discord server https://discord.gg/KeqTMXxWZz for a one on one chat and to try out our new model. If you have any issues please reach out to us in Discord or directly to our support team https://www.opus.pro/contact-support.
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Smiley W.
Sep 19, 2024
Useless app
Useless app. No way to refund. Their dumb AI customer service would make you confuse. You cant remove your credit card once you add it. Completely scam. Cancelling plan need 1 month to execute.
Response from OpusClipAug 19, 2025
Hello Smiley, We are sorry that you were not able to find value from our platform and had difficulty cancelling your subscription. There have been many improvements to the platform, as well as updated the user subscription management to make it much easier. If you would like to give us another chance you can reach out to Ash on our Discord server https://discord.gg/KeqTMXxWZz to chat and try out the new features.
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Barb Dion M.
Sep 8, 2024
Thumbs Down
Overall did not like the tool. Will not be renewing. Found the clips poorly selected. The funny, entertaining or engaging clips were almost always missed. We can't add background music nor speed up playback when downloading.
Response from OpusClipAug 13, 2025
Hey Barb, It has been a while but there have been many improvements you may enjoy. There is a new clipping model which focuses more on the funny, entertaining, and engaging clips. You are also able to prompt the AI to search for specific moments. We have also added the ability to upload your own background music or choose from our list of royalty free music. We would love it if you would give us another chance. Contact Ash in our Discord server https://discord.gg/KeqTMXxWZz with a link to this post to try out all of the new features.
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