OpusClipReviews of opus.pro

Deceptive Service, Terrible Support, Credits Stolen I am furious with OpusClip. Their system automatically took my YouTube videos and made clips without my permission — this is deceptive and unauthorized. On top of that, their customer service is a nightmare. There is no live support, they make you wait days for a response, and when they finally do reply, it’s vague and unhelpful. This might be the “China way” of doing business, but it’s not acceptable in the U.S. I lost 360 credits on one video and 200+ credits on another — all without my approval. That’s hundreds of credits stolen, and they refuse to fix it. Their AI does not follow instructions, their system is broken, and the whole process is frustrating and misleading. I paid for a yearly subscription in good faith. I’ve requested a prorated refund and credit restoration, but so far I am left fuming. This is no way to run a business. People will talk — and I will talk. Avoid OpusClip until they fix their AI, their policies, and especially their horrible customer service.

What a complete nightmare. First off, their “support” system is practically nonexistent. Click “contact us” and you’re forced to log in again. From there, you’re shuffled into a chat bubble, if it even appears, only to get stuck in an endless death loop with their AI bot. It keeps insisting you can “click back to send a message,” but of course, there’s no actual way to send one. I went in with high hopes since this app gets so much praise, but I'm not seeing it. Their so-called “all-in-one editor” is extremely limited. You can split and delete clips and that’s about it. I combed through countless YouTube tutorials and multiple pages of their site just trying to figure out how to manage the “fill layer.” Their system applies it randomly for no clear reason, leaving a mess of jump cuts in otherwise clean footage, yet I couldn’t find a single piece of documentation explaining it. And the captions editor? Forget about it. Missed words are nearly impossible to add, and removing incorrect ones is just as painful. Back to “support.” Notice how their responses on here funnel you into their Discord server? That’s not support – that’s a detour. Forcing users onto a separate platform just to get help is unreasonable, absurd, and a red flag. My first warning sign should have been when I tried to cancel, and instead of addressing my concerns, they offered a free month to stay on. If that’s the real “value” here, it says a lot, and none of it good. Here's my invoice number: VX4RLVMZ-0001 DO NOT ask me to join your discord server.

no response from their support team.

Doesn't tell you when purchasing the £15 a month package all of the url's you can use to upload so anyone wanting to use this for creating twitch clips without having to download them all, avoid. Now feel mislead on purpose like it's scamming people that way

Every time you use Opus, it uses credits and takes forever... Surely that must be because it does deeper thinking for better results, right? Well just the AI Captions feature takes about 15x longer than the competition, and its hit rate of success is just the same... only nearly impossible to fix with their editor when it is actually wrong. The credit system is an illusion to make you think you must be paying for better results, but it just makes you angrier when you waste credits and extra time for crap results.

No way of having clips cut that are in sync with audio despite the original video is in sync. Other big issues that can be worked around but still, lack of features like lack of metadata, audio not in sync and on top of all a useseless support (they ask me to check internet connection when they generate the clips) makes this app unusable

i was ripped off by opus clips. they took my money and i still cannot download the clips without the water mark. when i try to reach customer serrvice chatbox, the AI in the chatbox tells me to press a button that does not exists. then it sends me to a link that just goes back to my account where i cant access the clips. it deleted one of my projects so i have to use axtrea credits to creat it. these people are theives. do not use them!

I have been trying to get a response from the OpusClips support team regarding my account not reflecting my payment; credit card charged. It's now been 10 days; I am going to my credit card company next. TERRIBLE tech support ... too bad, I kinda liked the product.