OptumReviews of optumrx.com

I needed a new Healthcare plan as I moved last year. I contacted several places searching for the best plan to pair with my Medicare plan. One that would cover all my medications. United Healthcare was recommended by neighbors and friends. Found a plan that covered all my meds. In Jan. I contacted United Healthcare again as I did not receive a package or my card. It took 3 months to receive the card and they never sent the packet of info. Finally got in to see a doctor. and she issued all my refills to the pharmacy on my plan. OPTUM... they denied almost all of my medicines stating they were not covered. I had their people check over a chat and was told my doctor needed to put in one of my prescriptions as two prescription's and it would be covered. She did and they denied. She put it in a 3rd time. I was sent an email stating it was available, but I needed to request it. Went to their site to request it and it would not give me a total. Showed that even with generic I may have to pay up to $500.00 co-pay. I messaged the chat and was told they'd get back to me the same day before 9pm. I asked why I was not allowed to see the cost before ordering it. That was Sun. Monday afternoon I get an email stating they canceled it again. No explanation. Looked them up on TRUSTPILOT... Seems to me they are ripping off seniors and denying them help. Possibly lining their own pockets with unwarranted co-pays. Just my opinion but "WHY IS UNITED HEALTHCARE STILL USING THIS PHAMACY that isn't! 😡🤬🤬

Abysmal customer service and a broken AI system. It took an exhausting 25 separate prompts just to bypass their terrible artificial intelligence bot and reach a human voice. To make matters worse, once I finally got through to a live customer service representative, they were completely unable to solve my issue. A massive waste of time and zero actual support.

Do not use this company They cannot get your prescriptions right Almost impossible to transfer a prescription and impossible to deal with when they make a mistake

Giving this company one star is far too generous. I’ve used it for less than a year and it’s been a nightmare. I’ve had constant issues filling prescriptions, one took me five phone calls and a month to sort out!!!

A terrible scam. Calling themselves a pharmacy benefit manager. Blanket denials. They should be investigated and prosecuted. Received a random late evening call with no lead in message. Just an immediate demand for my DOB. What a terrible way to perform a basic business function. What incompetent administration group devised this. Hopefully they get what they deserve! Agree with other reviewers. They deserve Zero stars.

They also provide the coverage for local non mail order pharmacy as well.I have been on a generic version of a prescription for a year,I had my doctor call in the name brand instead because I can save $30 on copay with manufacturer discount card and pay only $9 for the prescription. Now a week later I have been getting the runaround game from optumrx. First i was told they need a prior authorization from my doctor for them to cover and fill it,ok I called my doctor and they did it(we pay large premiums for them to do their job so they should of called) the next day i was told they didn’t get the authorization. I said put me on hold and call my doctor and do your job. They did and told me it will take 24hr for my pharmacy to fill it. Now Friday comes and i was told when I called back they didn’t get the authorization like they told me they did (I recorded the conversation with the representative saying it was done,so nice try) so again my doctor called it in the 3rd time on that Friday. Come Monday still nothing and to be put on hold for 20min and they finally got it but i was told it’s denied because they need medical records stating why I need the prescription in first place.wtf!! How about mentioning that to me the first day as well as when you said I need a prior authorization. Not to mention I been on the generic version for a year with the medical notes already. To be told that it doesn’t work and needs new notes. Now a week later still no prescription.

My Dr. (Cardiologist) Prescribed medication that its obvious that optumrx believes they know better than my Dr that they denied the medication for my Heart. Way to take care of the patient. Would never choose that as my pharmacy, but I am forced to deal with them. I very much dislike using them. Not a happy customer. I have to get my needs out of pocket to have a better life.

Absolute worst company to deal with. Its almost as if they get off on making you jump through hoops to get the medication you require. Google OptumRx Reviews and you will see many reviews very similar.