OptumReviews of optumrx.com

If I could give zero stars I would. I just changed jobs and can no longer use Express Scripts for my mail order. Since you can save decent money I decided to use my new mail order pharmacy OptumRx. At this point I'm willing to pay more money for my prescription rather than deal with OptumRx. What a joke! They clearly use offshore customer service which can make it difficult when speaking to a customer service rep. It's always noisy in the background which can make it hard to hear them. I put in an order for some time sensitive meds. Please note that nowhere on their app is there an option to transfer prescriptions. Ok, they said they reached out to my doctor and didn't hear back. I decided to call my doctor and they told me since I still have refills available at ES that the new pharmacy should be able to call and get them transferred. So I called Optum back and they said they normally don't do that but asked for ES number and they'd get it transferred. A day later I got notification that my order was cancelled. I called them and was told they had no notes about calling ES and that I would have to do it. WHAT? I thought about it for a minute and decided I was going to use CVS instead. I know I'll pay more in the long run, but I'll avoid stress and headaches. I called CVS and they said they'd take care of it. THANK YOU CVS!

This could easily be a 1,000 word epistle about how awful OptumRx operates. I'll keep it short! Do not trust them. If your life depend on meds, go elsewhere! They don't deserve even a one-star.

This company was great years ago but in the last 2 years they are awful. I have been sent medicines I no longer take even after I asked them to remove them from my list of RX's and they assured me they had. I told them I would call when I needed a Rx and NEVER to automatically fill them. They said yes in their broken English and then low and behold I get charged for meds I havent asked to renew. This has gone on for almost a year now. Unfortunately I didnt document my calls with them and now I wish I would have.

I have been fighting with Optum Rx since September over them asking for a credit card number for no cost prescriptions. I have not been able to get my meds for my heart condition for two months since I would not give them a credit car number. I went round and round with them on the phone probably about 6 or 8 times, and when I asked for a supervisor, they said there was no supervisor available. Normally I would give a credit card number they charged my wife's credit card when we told them not to for a $421.00 prescription, on the website it said it was $150.00. We finally got our money back but we could not pay all of our mortgage that month because of that. When you call their customer service line you are connected to some idiot from a third world country who cannot speak English. They must no have access to a computer because you have to tell them everything about your prescriptions. I finally decided I needed the medicine and gave them a credit card number. The first thing they did was cancel my order because while they were screwing around the prescriptions expired so I had to get new ones from my doctor. I made a complaint with Medicare and UHC said they did an investigation and they could not find where I had made one phone call to them. I would seek an attorney to sue them, but we are on social security and with Biden trying to bankrupt all of us, we cannot afford to do so.

This mail order pharmacy is awful. If you have any other options available to receive your medications please use it. These people are the most unkind, insensitive and uncaring individuals I have encountered professionally. The reps are not trained and service is horrible.

OptumRX lies profusely and spontaneously !! Dear Ms. Aguilar, Account Number: 421649607 Couple of days ago, I received a "Statement", undated from OptumRx. This "Statement says I owe $96.20. This cannot be. This cannot be because, everytime OptumRX ships a medicine, they immediately charge my credit card on file. Yes, I check my credit card statements carefully. To find out, I called the telephone number listed on this statement, 1-877889-5802. I got connected to someone in Philippines who could not speak English. Adding insult to injury, the telephone connection was also bad. We could barely hear each other. I have been a longtime customer of AARP United Healthcare and OptumRX. This is the first time this kind of erroneous statement has reached me. As I noted before, OptumRX charged my credit card on file before shipping my medicine. That is correct. My credit card was charged even before they actually shipped my medicine. Hence, it is not likely that I owe any money. Do you really think OptumRX will ever ship anything without a valid credit card on file to charge to? On one occasion, my credit card number had to be changed due to fraud. OptumRX called and told me that they are unable to ship the medicine until I give them a valid credit card number! Please do whatever is necessary to zero out this $96.20. Every year I pay a premium of approximately $2000.00 to OptumRX. Best Regards, N. Srinivasan

I have had nothing but problems getting medications that my physician prescibed approved. Their customer support people are incompetent and their supervisors make promises that they do not keep. I switched to them for 2022 based on cost, but have already switched to another provider for 2023. Looking forward to being done with them.

They've been incapable of filling multiple prescriptions and often just don't notify you they haven't filled it. Their customer service is the least helpful I've ever dealt with, every time I contact them instead of trying to resolve the issue they tell me to try using CVS instead of them. When I've tried to transfer prescriptions they've cancelled every single one claiming they can't get in contact with the pharmacy or the prescriber, but when I've followed up with either they've not received any communication from OptumRX. I'd highly recommend any person who loves themselves and any company who loves their employees avoid this company at all costs.