OptumReviews of optumrx.com

Had to speak with about 10 Optum reps over the course of 2 weeks trying to get medications. Reps say they have taken care of something (cancelled a request, changed the order amount) but they have not. Optum generates frequent automated calls to me that require entering lots of info, and then just end up repeating that they are working on something (sending out more calls????). I can't ever recall such incompetence. And now they charge me for medication I specifically cancelled.

I only wanted to check if my online auto refill was cancelled! A representative name Sabrina put me on hold for 35 minutes while she checked. I did not hang up as she probably wanted, I called another rep to check why it was taking so long. She came back, stating my account was all set. I told her my bad experience of waiting and for not even checking in on me. At the end, she did not hang up the phone, as she knew I was going to give her a bad review. At the beginning of the call, I was told to NOT hang up if I wanted to rate the employee. Bad, Bad service today, 2/1/2023. I have called previously and had terrible experiences. The reps are not reliable nor informative. I wish General Motors had NOT switched our insurance to Optum!!!

THE WORST PHARMACY to get any medication through! None of the customer service reps know what they are talking about nor do they know how to do their job! I have a specialty medication that requires me to use Optum, if the medication wasn’t $3,000 I would pay out-of-pocket so I would never have to deal with Optum again! They constantly text you saying you are eligible to refill your meds, then provide a number to call and the number isn’t correct. So you call the number online, being on the phone for 30 mins for no reason because they stated it’s not eligible to refill. They should not legally be allowed to handle peoples medications!

The absolute worst prescription company ever. I would give them 0 stars if I could. I have had chronic migraines since I was a child. I have been on dozens of preventative meds. None worked until I tried Emgality. On Emgality my migraines went from 5 or 6 migraines a week to 1 bad one of every couple of weeks. Last year when I started the medicine Optum denied my prior authorization 4 times. After 4 months, I finally got approved. Now they denied the prior authorization for this year. Twice. This company is ridiculous. Avoid at all costs if possible. Do you use United Healthcare because you get stuck with Optum.

They have overly complicated, multi-step procedures you have to correctly complete to get anything done. But they don't train their staff to fully understand them. So the result is each representative gives you different information, different steps to complete, and/or doesn't know answers to basic questions. Don't believe anything a representative says. Talk to at least 3 to triangulate the correct answer

Have to fight to get prescription approved. 7 calls to Customer service and promised all is good. the next day I get an email stating order on hold. What a circus

Too many times having to call to find out about a prescription.this time my wife’s trulicity diabetes medication never got sent.found out OptumRX didn’t have any to ship.they never let us no. Thanks to the united auto workers union all GM retired employees now have to use OptumRX.just to save the money hungry UAW money at our expense. For years we had express scrips which was great.

ABSOLUTELY AWFUL! I’ve had this coverage now for four months and they have been four months from hell. I’ve lost years off my life dealing with them and have spent countless hours on the phone only to get nowhere. My husband has been out of a medication now for two months. One time I’ll be told it’s on the way then I call back two weeks later and now it needs a prior authorization. Unbelievable! I am now trying to switch my insurance carrier only to not have to deal with them. I’d rather pay more money for my scripts than deal with such an incompetent company!