OptumReviews of optumrx.com

Very bad experience. Simple prescription for one of the most common and cheap drugs. First they messed up transferring the prescription from the current pharmacy. When the medication was a week late I contacted them. 1+ hour on the phone. Then they say they will send it express. Never arrived. 1+ hour on the phone. "They will look into it." Two days go by with no contact, nothing happening. 1+ hour on the phone again, "the fastest we can get it to you is 10 days." I say transfer the prescription to my local pharmacy. Yet another hour on the phone getting that to happen.

I have been trying for a WEEK to try to make appointments! All I'm getting is a very annoying announcement that will re-loop for hours! Finally getting the opportunity for a call-back, after at least 4 hours my phone rings with a strange name and number. I don't answer unknown callers. (We live in a world of scammers. It's not a new thing) They leave no message. Next morning, I start calling at 8am. I'm immediately given the opportunity for a call back. It takes about 20 mins. It's the same number I ignored the day before. I chance it, and indeed it's an Optum representative to assist in scheduling my appointment. Are you guys serious!? This is totally unexceptable. And frustrating to the point of making me search for another provider. As I write this I am presently on hold to try to make my 2nd appointments. I have been on hold for 45 minutes And still no one has connected me to speak with anyone To secure another very important important appointment. If you're trying to dissuade patience keep up the good work

I would give 0 stars if I could. Auto refill has failed 2 times now so I keep running out of my medication and having withdrawal symptoms. Payment system keeps not working too. It's wild. I'm giving this one more month and will change to a different pharmacy. Do not recommend ordering from here whatsoever.

When you call customer service you get someone who speaks very poor English with a heavy Asian accent. A rooster is crowing so loud that I could barely hear the woman speak. This has happened several times. Frustrating. Never got the problem resolved. Very poor customer support.

I ordered a product from the store Expedited and paid $9.99 for that service was supposed to be shipped 2 to 4 business days. It was delivered week later All I asked was for the refund on the extra fee. They would not give me the credit trying to pass the blame on fedex. Terrible customer service

Worst experience ever. The system is always glitching. I asked for a simple prescription transfer and they always cancel my order saying my doctor hasn't approved it, yet I saw my doctor approving the prescription on her computer with my own eyes. The customer service on the phone is the WORST. They received no training and can't do anything to help you except passive aggressively reading things off the screen and literally said "there is no information I can provide you". I got a feeling that their customer support on the phone didn't know a thing about this job. After 3 weeks of struggling to get a simple prescription transferred (a med I've been taking for three years) , I decided to stick to CVS which is more expensive but at least I Can get the refill. Optum is a scam.

"Personal attention is given to every caller..." their message says. What a joke. At least half hour wait time to talk to anyone, and unhelpful end to end service. Unless you're looking for a simple appointment, their service is terrible. Been on calls for a day and half and been given the run around...

Can we PLEASE get people who can speak and understand English? I have called 4 times. I have been helped by 4 ladies whose native langue is NOT English. I’m not beating them up, but, I shouldn’t have to ask them to repeat themselves or me restating what I believe they said. I’m going to have to get with my company benefits person and tell them this needs to be fixed.