OptumReviews of optumrx.com

This service is horrible at best. Again, I am waiting for medications while they call the doctor to verify the prescription-the same doctor that just called it in. I do NOT appreciate being forced to use a mail-order pharmacy because I have no idea how long my meds sat in an overheated truck. Do better.

It is very difficult to get an approval for a procedure that was certified urgent by the doctor. I was informed that they just got the referral on 08/24/2023 but in reality I called Optum 3 times even before that date to out find out the status of the doctor's referral and was told that it was already in their system awaiting decision. I already gone through several procedures in the past due to my medical condition and this is the first time it happen to me when Optum took over my health plan from Anthem. If I were you, i will avoid Optum if you have other options.

Horrible. Horrible. Horrible. Did I mention they’re horrible? I tried for over a month to get my son’s prescription filled through Optum Rx. Never spoke to the same person twice. When it was all done and said, I probably had 15 different phone numbers and I ended up just paying out of pocket for my son’s life saving Auvi-Q. I’ve had his medication that I paid for on my credit card for about two weeks now. Still getting calls from optimum RX wanting to know if I want to fill his prescription. This company has serious issues. Absolutely detest that this is the prescription coverage company that my husband’s employer (Anthem BC/BS) uses. I fully understand now what the BS in the name of our insurance company stands for.

I have a feeling this pharmacy is a pure scam. First time i had to deal with them when my doctor decided to send there all my scripts (cause this is a specialty pharmacy for United Healthcare). I received an email that my meds are preparing for shipment. Excuse me? I did not order any at this point! Those are mostly IVF related meds that I dont need every day, only for the particular month and they are very expensive. I cancelled all the subscriptions with them and told my doc not to use this pharmacy. My second experience with them was when I was not able to get any meds in local pharmacy due to back order. I had to call Optum, they confirmed they had my medication in stock and placed my order. For three day in a row they kept canceling it without any notice, I called placed again, they cancelled again, I called etc. Finally they accepted the order on Sat. On Mon nothing changed -it was not shipped, but Optum assured they are preparing for shipment. I called them 3 times during the day, asked to connect me to the pharmacist and found out they wanted to talk to my doctor to confirm the script. Really? 3 days later? only after my 3rd call for the day you are telling me there are issues? Okay. My Doctor called them, spend 20 min and explained everything. I dialed 4th time on Mon to find out when the order will be shipped. And guess what? They are telling me that they don't have this medication in stock!!!!! Are you serious? You wasted my time, my doctors time only to tell me you don't have it? This pharmacy is definitely a scam.

Never get the referral, I went to the doctor appointment for my endocrinologist and find out that they didn’t have the primary care referral,rescheduled 2 weeks later I’m in the same situation, no referral still.

If only zero stars were an option! If you have HSA/FSA account with them, beware. I had a FSA limited purpose (dental and vision expenses only) account that had funds expiring May 31st. I went to the eye doctor and ordered a pair of eye glasses on May 14th. On May 29th I notice that the funds were taken from my HSA account instead of my FSA account. So I called them the same day and was told that because I filed a claim and sent in the receipts BEFORE the funds expired, I would have until July 31st to have transaction moved to the FSA account, but is should be resolved in 3-5 business days, so no need to worry. Well NINE 3-5 business days and a dozen phone calls later, my claim is still NOT taken care of. It's now August 9th and Optum is telling me I need to open a new FSA account so they have somewhere to move the claim to. I don't want a new FSA account because I don't want to worry about expiring funds and I don't want to have to switch insurance plans. I'm so unbelievably angry and frustrated with them. This company is garbage. AVOID THEM IF POSSIBLE!

cannot reach by phone, no direct contact to doctors or assistants. should have way for patients and outside suppliers {180 medical and similar} to reach in a timely manner. is optum to big to handle inquiries in a timely majner. example ostomy supplies require yearly prescriptions that have to be updated by doctor. 180 medical could not contact and i could not contact doctor

Have been getting a prescription for years using OptumRX; cost for this refill went up almost 100%; spoke with 2 customer care reps and got 2 different answers; nothing has changed with my insurance plan. Issue has not been resolved. They've got us handcuffed. Pricing appears to be solely at their discretion.