OptumReviews of optumrx.com

Worst, most disorganized mail order pharmacy ever. I would on recommend to my worst enemy. They send conflicting messages about medication and make you jump through unnecessary hoops to order medications from another pharmacy when they are out of stock. Worst customer service of any company I’ve dealt with. United Healthcare should’ve ashamed of itself. Your not helping the patients you represent your just aggravating them

This company is garbage.

Spoke to Optum twice this week and they lied to me!!! Both times. The doctor says they never received a PA request, but Optum states they did. runaround is what they give you. they are not helpful at all.

i do medical billing have for 20 years in my experience uhc,optum,umr,the empire plan and oxford anything in the UHC unbrella are the worst when it comes to processing a claim . all they do is request documentation , med records , lab reports and then 80% of time they advise us that the documentation doesnt support the treatment given . i think they are a scam garbage company takes premiums from patients and dont pay the doctors for treatment given . they get a 1 star review because i couldnt give 0 . if the patient didnt need the surgery they wouldnt have been operated , what you think we just do it for fun (you dont pay most claims ,so its not for the money) or just because we want to do free surgery , no . we would like to be compensated for our service to the policy holders , we are saving lives and doing life changing surgery , and you dont pay for it . if i had to describe uhc and their affiliates in one word it would be "garbage" .

Double billed me on my prescription refill. When I called them they were were combative and assured me that they did NOT double bill me. My credit union made sure that the second charge was removed. A few weeks later I got an email from Optum apologizing for double billing me. They suck.

Optum is not just a badly run company, it is dishonest and willfully uncooperative and unresponsive to consumers. They need to be shut down by the Justice Department. I have never had a reasonable, stress-free interaction with Optum Health. They refused to honor legitimate claims to my FSA account, and they are now denying payment for treatment that was pre-authorized. Optum Health is a thoroughly unscrupulous organization that should be driven out of the health care industry.

Absolute disaster of a company. I can't collect my money without fighting with them every time I submit the same claim. I submit the same claim every quarter with the same documentation and it gets reject every time with no real explanation. I have to call and talk to a supervisor every time to get it approved. This last time I've had to call twice and it's still not approved. What joke the amount stress and time wasted to collect MY money.

Tried 6 separate times to get OptumRX to bill a secondary insurance. Each time I was either hung-up on, given the run-around or sent to Tricare, Medicare or United Healthcare, all of which had nothing to do with the problem. You can't get anyone in the United States, instead you have to deal with people in the Philippines who have absolutely no concept of American Healthcare. OptumRX is obviously another big corporation who farms out customer service in order to benefit the CEO's bottom line.