OptumReviews of optumrx.com

I called Optum, Mount Kisco to set up an appointment with a dermatologist. They were not accepting new patients and referred me to their facility in Yorktown. I called Yorktown and was asked what was the reason why I needed to set up an appointment. I explained I had three tiny cists (?) around the eye area and I did not knew what that was. I thought I was going to see a dermatologist and later I found out she was a physician assistant. When I got there the waiting room was empty and I had to wait more than 30 minutes. When I finally was called the physician assistant looked at me and told me she could not do anything to me and I should see an esthetician. Weeks later received a bill that showed my insurance company was charged $300.00. In my view this was just a ripoff.

They stole $87.50 from me for a prescription that was never shipped and I have had to harass them for three weeks now to get a refund, which I still have not received. Absolute scam company that I DO NOT recommend.

Would give 0 if possible. Been 2 months never received lab results! Virtual doctor is on vacation and failed to submit my results to website. Worst ever website. Call center will lie and say they will return call but won’t.

I have NEVER had an insurance company that works so hard to DENY customers the money they deserve. Denying claims with no explanation, transferring you for hours from one representative to another, and keep that going for months till the customer gives up. Even the support team is unreachable. the phone number on the site is not the right one, and it gets you to some service they are trying to sign you for. Optum, You are a fraud.

Ordered from Optum and haven’t received order. They won’t return my emails

BEWARE... Absolutely horrible! They were assigned by my insurance. I've had the miserable experience of having to use them for 3 months and I'm now trying to change companies. In 3 months not once has an order been correct. A pharmacist went as far as insinuating I was a liar! Patient navigator are inept and deliveries are usually to the wrong place! I'm a retired RN and I hate to think what happens to patients with no medical knowledge!! UNSAFE! I will add that most nurses are good and the dieticians are wonderful..m

Just change how much they charge and tell you nothing. Need PA for everything and it takes weeks. Online tells you you have 3 claims, but won’t let you view them. Why does BC/BS use them

Their automatic system was not accurate. Even though I canceled a subscription, they sent it to me. Also, they charged double and refunded it one week later due to their system error. I did not need it, so I returned it based on their return kit. However, they did not refund it. After several times phone calls, they agreed to refund it. Their system was not accurate, and it seemed like a person.