OptumReviews of optumrx.com

What has happened to the medical field optum is horrible as soon as Dr Krieger decides to leave my family will definitely go elsewhere very sad it used to be a great group now all my doctors left since optum took over the big head honchos better wake up before the company goes down

My doctor called in a prescription for an albuterol rescue inhaler. At 10:34, I received an e-mail confirmation that my order was being processed. Six hours later, I got an e-mail saying that my order was cancelled because I no long had pharmacy benefits. I clicked on the links in the e-mail, which went to the Optum Rx site but timed out before any account came up. Then came the REALLY crazy part. 1) First person I called said I definitely had pharmacy benefits but could not find the order number on the e-mails 2) Second person I called said I had no pharmacy benefits. Couldn't look them up even though I could provide the date that my entire year's coverage was paid in advance and give the number on my card 3) One of the toll-free numbers on my card said "this number is not valid from your area" even though I was called from NYC 4) Next customer service person told me that I had coverage but had been sent no e-mails from Optum Rx 5) Fourth customer service person couldn't find prescription and said no one had e-mailed me or she would have a record (I guess I just get e-mails wildly at random). I pressed onward hoping to Optum to call the doctor's office requesting a new prescription. But that didn't work either because the only address and phone number she had was for an office he moved OUT OF THREE YEARS AGO. She didn't want the new one and couldn't use it because it didn't match the Optum Rx files. 6) So, on my last try I basically got someone in the Philippines telling me that if I get an asthma attack I can go to the emergency room There is absolutely no excuse not to have an up to date address for a doctor (especially when the "new" address is several years old). I would like to be reimbursed for my time trying to contact these people.

Horrible service on all fronts. They never filled my auto-refill prescription and int was necessary for me to call 3 times to get the Customer Service department to refill the script. The agents hardly spoke English, were rhetorical with their useless chatter and basically untrained and unprofessional. It took an hour to finally get the medication order filled and sent. I don't know if OptumRx has relocated their call center but this was the worst of multiple bad experiences I have ever had with this company. I will now look into having my local drugstore fill my scripts.

Just wondering why a prescription written on July 1st has just now been approved for shipping onJuly 19th? I made calls to determine if there was a problem somewhere.I have spoken to representatives from the Phillipines to the Midwest.I have been told the med was approved ,in the process of being approved and needed further improvement.I understand several faxes were sent from my doc's office to optum.

DO NOT GO HERE! Corrupt billing practices, sub-standard patient care, horrible customer service. I was charged a whopping $475 for a 10 min visit, where my health concern was not even resolved AND I had to wait 45 mins just to see the doctor. After several calls to customer care, they finally raised a formal request to look into the billing for me. I never received a call back with the results of the request. Then when I called back, they said they "left me a voicemail" but my phone has no such voicemail recorded. Please do not waste your money going to this clinic! My experience: Went in to see Dr. Edward Lee as a new patient. Completed all forms beforehand, arrived 10 mins early and still had to wait 45 mins just to see the doctor. My visit lasted 10 mins, doctor could not diagnose why my ear was ringing and referred me to an ENT though I insisted I did not want a referral. Said I had allergies and prescribed me a nasal spray, which I later realized is also available over-the-counter. This referral and prescription cost me $475.

OptumRx is a joke! I had my doctor send my Rx here so I could get a 90 day supply of my medication and just have it mailed to me. At first I thought everything was fine because on the app (and website) I saw my Rx order and was “in process” - I even received a text telling me everything was good to go and my medication would be ship by a date range. In a couple of days I checked again and my order was CANCELLED but nobody told me. I called their customer service and spoke to someone who could barely speak English who told me it was out of stock and I was put on the “priority waitlist”. Then to my surprise my Rx disappeared from my account all together! I called again and was again told it was out of stock and I couldn’t get on a waitlist until they received more. I was (and still am) very confused! I have no idea if I will ever get my Rx here! I called my doctor and she sent it to a local pharmacy and have at least a month supply. I would never trust OptumRx with any life saving drugs! This company sucks!

When paying for my visit with Dr. Tombach I was told that there was no fee! Asked again as this must be a mistake. No, there was no fee. A week later I received an email that I owed $20 as copay. No mention of the physician. I went to the offfice to pay in person. Two weeks later I received a letter that I owed $20. The letter did not specify the name of the physician. Called his office. No direct line to his office. Tried various other options. Somebody in that mysterious outfit would call me back. That was five hours ago. Now I can either ignore these letters or when the weather allows me to go to the office in person. However, I wonder if that will solve the problem. I wonder if Optum is a scam.

I got to the walk in at 6:20pm. The walk in closes at 7pm. The receptionist tells me the walk-in is at "capacity." I go out to my car and decided to go back in to talk to a supervisor and that same receptionist is checking an elderly man in. I was livid. Don't go to Optum. You will be very disappointed!!