OptumReviews of optumrx.com

I'm a 65-year-old woman who recently contacted covid. Because of my high risk medical issues, my doctor told me to please call him immediately so that he can prescribe a treatment for covid. However, I cannot take plavaxid because of some kidney issues. My Doctor said he had another alternative. I sent a message to his office as I usually do and I receive no response in 24 hours. That was unusual. So then I called the office and after many times I'm trying to get through to speak to his assistant. I finally asked for a nurse. No nurse was available so I said fine. They can call me back. This was at 9:00 a.m. in the morning by 4:00 it's the afternoon. I had not received any response and because I have asthma my congestion required me to start using a nebulizer. I waited 20 minutes to finally speak to a nurse and all I was told is well keep on using the nebulizer and then she asked me it was feeling dizzy or short of breath. I said I was feeling short of breath so of course I was feeling dizzy. That is why I was using a nebulyzer. I was calling again because my doctor said he had another treatment for me when I got covid and to please make sure I take it. She then told me that I've already been prescribed cough drops or cough pills. So if I feel any worse go to urgent care boom I hung up by the next day I was feeling much worse and I was starting to use my nebulizer every 8 hours because my oximeter was saying my oxygen was down to 296. I tried calling the doctor's office because my doctor's nurse had given me a call and I tried calling her back. I was on hold for one half hour then hung up on. Then I tried calling the nurse back. I could not get anybody on the line so I hung up. I continued doing my nebulizer at this point I was hoping to just come into the office and get some oxygen and a prescription for prednisone. When I felt like this this would work for me. However, I could not get anybody but felt like I was feeling much worse. So by 10:00 that evening I decided that we go to urgent care. When I got to urgent care, I realize the urgent Care was now closed at night. When they initially told me to go to the urgent Care. They should have told me that it was no longer open at night. I had to go to ER hospital instead however at the ER. By this time my oxygen level was down to 90% and for any medical professional. You know this is very dangerous. I went into the ER after being searched by security and somebody was at the front windows. I went to the second window to tell them what was going on with me. They said okay. Go stand behind the person who's in the front window and they will have to help you. Mind you I'm having trouble breathing. My mind is very confused now and I'm feeling dizzy. I see no signs that this person is anywhere near being done checking in I have my husband pick me up from Huntington ER and take to Glendale Adventist. Which is two cities away and I'm still having trouble breathing within 5 of arriving at Glendale Adventist I spoke with a the nurse within 20 minutes of having to ride I was starting tests and blood tests and x-rays. I was there all night and that was okay because I had at least been taken care of. I still was having some trouble breathing but it had improved a little bit. Because I was taking So many nebulizer treatments to try and breathe. I have become dehydrated and my kidneys were failing. When I spoke to the eye doctor I said all I was really hoping was to get some oxygen and some prednisone and I know I will and be improved. But because of my kidneys I didn't want to release me and they had to hospitalize me. At least I got the oxygen. The oxygen was very helpful in getting me over the hump. The kidneys were simple. Plenty of fluid. So they gave me IV fluids and I was fine. They gave me oxygen and by the second day of me being home I'm feeling way better. Why am I telling this whole story? Because if anybody would have taken the time at often to actually really talk to me, they would look at my file and see that whenever I am in any kind of asthmatic distress. My doctor gives me prednisone and has given me oxygen and I am. Optum, am high risk. I should never have had to go to the hospital and be hospitalized. It should never have come down to where my kidneys started to fail because I was trying to get air by utilizing my nebulizer. A nurse or any qualified person should have listened to me. Not one time gif I feel like a person. I had been A Healthcare Partner for over Thirty years. I have had the same primary care doctor for almost 20 years. That is how 8 have been able to have better health than either of my parents as they aged. I am not confident of this anymore

Terrible response time just to get to an appointment scheduler. I spend 4hrs and 20 min on hold between 3 day deferent attempts trying to get an appt for my 86 year old mother who has a health condition. Then once i finally got to a scheduler, the only available appt was 4 months out.

It is nearly impossible to speak with a person in customer service and when you do get lucky enough to speak with someone, they don't speak enough English to give accurate advice, or they are impossible to understand. I'm pulling all of my medications from this company and going back to a local pharmacy. Big loss for you OptumRx!

They heavily promote the patient portal for their own convenience. They do not answer calls but request you to call them back. Put on hold for hours. Worst patient portal. So hard to set up and navigate.

Unexpected charges for refilling a prescription.

They quit filling my Repatha. I was told my doctor did not complete the required paperwork. My doctor has always filled out the paperwork before. They are very capable and understand the procedure. Optum Rx is used by United Healthcare insurance. UnitedHealth also uses Well Med. Another way to increase your co pay.

Horrific company who is somehow proud of their incompetence. I take a lot of very serious medication (had cancer twice). They will send an email stating a prescription has been canceled with no explanation and a note saying, "you must take action". I called and the first person could not see any reason for the cancelation. The second person I was transferred to experienced the same. Third person, was rude and said that the prior authorization provided by my doctor on 5/7/2024 was not acceptable. Why am I just now hearing about this AND it is in my list of previously approved prescriptions. I believe that their goal in life is to cause mental health issues so that you need additional medication. After that call, I feel mentally abused and fully disrespected. I wish I had another option but per my insurance, I am forced to use OptumRX OR I can go to my preferred pharmacy and pay 100% out of pocket. I am honestly being held hostage to this company who does not care even 1% because, they don't have to. I am stuck, and beyond frustrated. Most importantly, I do not have access to a very important medication for my basic survival needs. They should be extremely ashamed but, they do not care. Maybe if I die, they will mail the prescription after that.

I had my doctor sent a prescription July 19th and have not as yet gotten my medication. I have called many times and they say that they do not have any more and it will take many weeks till they get the medication. The medication is 5mg sleeping pills. They told me to go somewhere else. There was someone that impersonated a pharmacist. No name was given, just lies. I will not use them again even though I have used Optum for over 10 years.