OptumReviews of optumrx.com

I agree with everything everybody else wrote. I'm on my 2nd day of an hours long calls. Their software is broken. The representatives are totally ignorant and can't help. If they didn't have the best price on my medication I'd have nothing to do with them. If you can avoid using their services, don't use them. If you do, be ready for hours and hours on the phone. And my issue STILL isn't solved!!!!

Absolutely horrendous service!! Constantly overcharging for medications!! I’ve even told them to remove my credit cards multiple times and they didn’t. Call in each prescription that has a copay card and they STILL bill incorrectly by THOUSANDS of dollars l. Absolutely disgraceful and honestly I don’t understand. It’s costing them tons of money paying people to re-do their screw up plus losing thousands on send out the wrong Perscriptions’s. I would absolutely never 👎 recommend this company to anyone. I don’t like giving bad reviews but they have wasted so many hours of my time it’s well deserved.

Not what I signed up for. The service has deteriorated. I had to call about billing issues, ordering refiles And the latest is sending you to sites offering "free gifts" . Not just one but multiple sites. All I wanted was a refill on prescriptions. Really disappointed.

The prices may be cheaper for prescriptions, but the company is terrible. Getting through to a human is very difficult, and when you do get through, it's clear that these are people overseas. The CS reps are kind, but it is very, very difficult to understand their thick accents. I have had so many issues getting prescriptions filled -- including their automations trying to refill prescriptions that are old, outdated and that I stopped taking over a year ago. I hate this company. I've used mail order Rx before and it was easy and excellent customer service. OptumRx is none of that. I'm going back to local pharmacies.

Although it was marked for automatic renewal, Optum did not mail my heart medication (Carvedilol) and when I went into their portal, they had deleted it. I still had 3 refills left, so I called and they said a pharmacist didn't think that was the best heart medicine, since I was also on Symbicort. He added that Symbicort was prescribed for asthma and carvedilol wasn't the best for asthma, and claimed that they had tried to contact my cardiologist and have her contact my pulmonologist to discuss this "conflict." Neither of these prescriptions were new. Optum had already mailed both of them to me. They then said they would overnight the carvedilol, but it took 6 days to get to me and I had run out before then. When Capital District Physicians Health (CDPHP) reviewed the case, Optum claimed it was a new prescription, a total fabrication, and that it was contraindicated with Symbicort, another fabrication.

OptumRX is horrible. I had a prescription med that was mandated as zero copay but their software still required Prior Authorization paperwork. They claimed the pharmacy is supposed to contact the MD but the pharmacy was clear there were no messages sent when the claim was processed. I’ve worked for PBMs so I know how to do their jobs. The customer service agent was untrained and gave misinformation. When I finally got a hold of the call center manger she made a series of false statements and never followed up. I had to go to my employer to correct the problem. Terrible customer service and faulty claims software make this company a train wreck. Our benefits team at the office cancelled their service after so many complaints. Benefits administrators, please avoid them at all cost. They are worse than MedImpact.

Terrible company. I've called 6 times regarding not seeing my prescriptions online until they are already sent, often too early or not needed to be refilled and I'm unable to return them once shipped. Customer service, who constantly puts me on hold for extended periods, suggests that I check back in a couple weeks and it will be resolved which of course it's not. Since i can't contol my med shipping dates, I'm pulling all of my medications from this company and going back to a local pharmacy. It's an inconvenience but easier than trying to deal with this lame company

I had a shipping and billing issue that I spoke to several people about and still could not. I asked for a supervisor and I talked to Dy. From the very beginning of the conversation, she was very nasty. It's bad enough that I spoke to several people about the same problem and still could not resolve my issues. I tried to explain my issue, but she did not take the time to listen and continued to say things that had nothing to do with what I was calling about. I asked that she not be so nasty, but she continued. I asked to speak to her supervisor, but she left me on hold for 45 minutes. I am sure it was on purpose due to the nastiness that she displayed. I was able to call back and speak to another supervisor, Ron. He was very pleasant and we were quickly able to resolve the issue. Dy should not be in her position due to her nastiness and poor attitude. If there was another option besides Optum I would most certainly use it. This is not the first issue that I have had with them.