OptumReviews of optumrx.com

Genuinely the worst company I have ever experienced. I waited HALF A YEAR for one prescription before I just canceled it. I am convinced it is a scam. I called so many times and each time they told me they would expedite it and it would be delivered shortly. Nothing ever happened after my calls. The people in charge must be disgustingly incompetent.

My doctor prescribed two medications. They refuse to acknowledge receipt and deliver. When I log onto the site, I receive this error message: 'We're sorry for the inconvenience. There's a good chance the issue has already been fixed. Please try again. If you continue to have issues, give us a call.' Gave them a call today and was told my doctor would need to call in my prescription a third time because apparently it didn't work or go through the first two times?! Absolutely unacceptable for a doctor to have to call in a prescription three times for it to be delivered once.

Optum has horrific/non-existent customer service. Dr. Husted, my ophthalmologist, is an excellent doctor and so I persevere in my attempts to schedule an appointment with him. I now drive to the office for simple scheduling needs as their phone lines are consistently unable to connect me to his office.

I just sent this to them: I see I have an outstanding bill but should I pay it if NO ONE GETS BACK TO ME AND I HAVE MADE EFFORTS?? Evergreen Health Care seems to care. They got back to me in less than one week, and I have been waiting for results for almost one month. I want someone to call me regarding this. If you want me to pay this, then get someone to get back to me - I heard that OPTUM was super shitty after it bought out Everett CL, and this is so true - I now plan on sending this out on reviews so people can see that OPTUM cares ONLY about $$$$$$$$$$$$$$ not people. Heck, the one Dr who was going to be my new primary, when I told her about my pain from the Varicose Veins, suggested to me that I take Gabapentin, and I said that was for Nerve pain. And she is a Dr??? This is nuts. I want a call back from someone with a HEART. Please

This pharmacy did not answer the phone. They put you on hold with unlimited amounts of talking and commercials. If you have to wait half an hour to talk to someone, PLEASE GIVE US LIGHT MUZAK AND NOT ENDLESS BABBLE THAT MEANS WE CANNOT WATCH TV OR READ AS WE WAIT. I got so sick and tired of this endless barrage of garbage, I opted for the call back. I got the call back, but when your useless computer called me back, it made me press 1 to say it was me, but it didn't recognize the number press. I pressed 1 no less than 50 times. I finally registered and did it online, but then even though I put in my doctors address, when I called back to check the status (because the system didn't update and tell me the order took and was processing), the computer readout the info and they used my home address and not my doctors address. I have ONLY EVER SENT IT TO MY DR. I tried to call back and with an rx in process, it was even HARDER to get through to the option to speak to someone. I've wasted over AN HOUR ON THIS AND I AM FURIOUS. I HOPE TO NEVER HAVE TO USE THIS SYSTEM AGAIN!!!!!!!!!!!!!!@ I am still waiting for another call back in the futile hopes it will let me press one this time. This experience is terrible.

I am a patient and a physician and I have NEVER interacted with a more incompetent organization than Optum Rx. Employees are not cross-trained and the organization is so siloed that it is impossible to get anything done with a single phone call, message, or chat session. I have never been transferred to the wrong department so many times in my life. They continually deny my patients life-saving and preventive medications that they have been on consistently for months or years. I honestly believe their employee manual has one page that reads "Just exhaust the caller so they give up and leave us alone." Unprofessional and unacceptable. This is not a healthcare organization. They are in this for one reason only: profit. I was stunned to find out they were going to be our PBM (i.e., pharmacy blocking manager). After the awful time I have had for years for my patients, now I was going to get to be a victim, too. Advocating to CalPERS to drop this contract as soon as possible. California's public servants deserve better, and so do patients.

Optum put a .45 cent charge from 2022 on a 2024 invoice, despite being in the office numerous times during that time frame. The billing department, who by the way "can't" rebill it making it impossible for me to be reimbursed by my FSA provider. After being told someone would call back, they did to tell me the 1st person told me they can't help? Why even call? If Optum is this difficult over .45 I wonder how they handle large billing problems. Hate to change providers but...

Horrible incompetent staff. Seems like ppl are getting dumber and dumber every day. Service was much better when they were HCP couple of years ago. (Optum Long Beach - Bixby Knolls)