OptumReviews of optumrx.com

Absolutely disgusting. Denied all my meds and constantly make us fight for them then when you call they have no idea what’s going on. Horrendous. Pitiful.

Horrible company. Sends 90 day prescription refills months or many weeks too early because for them it's all about billing. Their customer service is a joke. Their chat with us service rarely is up and running and you can't talk to a human being. Only way to communicate is via email where they will contact you in 24 hours but don't get too excited because they don't plan on answering any of your questions. My health care requires I use them which is the only way they get customers because nobody would go there if they had a choice.

Biggest waste of time. I set the appt and am expected to wait by my phone staring at it for an hour for their message to come in, because if you don't click on it IMMEDIATELY to login then they cancel the visit and make you do everything all over again.

Absolute worst possible experience. I recently had to deal with these clowns through the VA. Without input, scheduled me for an appointment on Christmas Eve. Who does this?? I called to reschedule and they told me they had a five day window in which to reschedule and would not work with me. Said they were going to kick it back over to the VA. TERRIBLE Service.

They don't have any idea of what they doing. Avoid avoid avoid.

horrible company only hope their CEO joins the Unitedhealthcare CEO, I know they are part of the same company, when are our legislators going to do something about these companies instead of greedily taking their donations???

I wish I saw these reviews before I used them. Optum Store changed their name to Optum Now. So apparently UnitedHealth owns Optum, and there are so many "Optum something" including Optum Now, Optum Perks, and Optum Rx. You might want to stay away from all of them, though. You can go to Optum Perk's prescription coupon pages while being logged into the Optum Now account but "Optum Now has no relation to Optum Perks" according to Optum Now's customer service. The customer service is cold and blunt. They always copy and paste the parts like "Thank you for contacting Optum Now, we will be happy to assist you. " and "You are our valued customer and we appreciate your business. If you have any other questions, please feel free to email us at customer service email address" without any genuine thought behind them.

I live in Washington State. I chose the Everett Clinic as my choice, for medical care. Since then however, they have been taken over by Optum. So far, the issue I have had with Optum, is their uncaring, brazen, ridiculously, rude, unprofessional, customer service. This was rarely an issue with the previous Everett Clinic, because they always followed up on their customer's experiences and satisfaction regarding there recent visit via surveys.