OptumReviews of optumrx.com

Sadly, zero stars is not an option for this company whose main goal seems to be fabricating reasons to deny coverage medically necessary prescriptions. I recommend you avoid them whenever possible.

I won a prior authorization and your CROOKED company discontinued carrying the medication instead of filling it! I should not have had to file that period and when you change the terms of coverage 1 month after signing up for a year long coverage there is nothing to say other than UHC/UMR and Optum are absolute crooks in my opinion. No wonder your customer satisfaction scores are in the toilet!

If I could give a zero I would. My work just switched to these quacks and all of a sudden they want to contest a medication I've been on for years. Put aside all your reservations about trans people for a second. The meds we're on often can't just be abruptly stopped. It's not safe. Not only have they delayed my meds BY WEEKS they are aggressively misgendering me on the line and pushing their beliefs by saying things like "have a blessed day" and "lord be with you" after finding out that I'm calling in relation to my hormones. Your beliefs should not be affecting your customer service. NEVERMIND THAT I AM CHRISTIAN MYSELF. When they ask me if I want to do the survey I say YES and they hang up. I'm going to have to consider what authoritative bodies I can report them to--maybe to the main line insurance I have that is sub-contracting them. Overall I'm PISSED.

Processes are very cumbersome and painful to go through for prescription management. Their automated phone calls will continue calling and calling you then ask you to hold for high call volumes for 20 mins to get to a rep only to verify again who you are (after requiring this all to be entered to get to a rep). One particular instance I went through all of this only to get disconnected. This is a lot to go through every 3 weeks for only 1 prescription when you have a chronic illness.

My insurance forces me to use this service. Almost every single time we have a 3 month supply shipped, the order doesn’t ever make it to usps it just “leaves our shipping partner” and disappears. These are my child’s asthma medications and this is completely unacceptable.

If i could give a 0 review i would. This pharmacy and customer service is a JOKE!!! I should have looked more into this pharmacy. No communication at all between customer service and the pharmacy. Go elsewhere, don't ever use this pharmacy….RIDICULOUS!

This company is evil. Ive had nothing but issues getting my chronically ill CHILD his medication. He is out of school because he cannot get well enough to stay in person. He has missed 6 out of 8 of his doses. Our insurance forces us to get his medication through optim. Every single agent has no idea what is going on. I get 5 calls a day with people who know nothing. I am still receiving $40,000 bills for his medication. I begged them for some kind of assistance. I thought that was done and denied. Imagine my surprise a month later when they call to do the financial assistance questionnaire. Im at my wits end. I have a sick child they are helping to make sicker. This company is a scam. The medical system is an evil joke. Every employee should be ashamed to work for these scammers.

Prescription pricing is normally not available before shipment. Simvastatin went from $10.13 for 90 days to $25.00 for 90 days. My Omeprazole went from $16.14 to also $25.00. There is no online help link, only a phone number for a customer service queue.