OptumReviews of optumrx.com

I had a prescription for my medication symbicort, but they (Optum), wanted to send me budesonide without my are my doctors okay. I will never use them again, how they are in business is beyond me. I would have given them a zero if I could have.

customer service refuse to comunicate with me through a sign language interpreter ' I called and my interpreter ID herself Julian (*Washington optum customer service staff) who anwered the call asked me a few question and had me on hold for 25 mins to check out somthing and than refuses to comunicate with me theugh a sign language interpreter . He says he is doing his job I responded you are violating the ADA laws and still refuse to dicuss my billing questions Optum system is the worst when trying to get hold of Head Quarters they transfer me to non related dept the worse service every since they took over Polyclinc (now Optum) head quarter plays games or their system is really wack

I needed to consolidate two of my Optum accounts. Which should've been an easy job on part of Optum, took many hours of work, many phone calls, and eventually a certified letter to threaten Optum that if they did not help me I was going to report them to the Attorney General's office. I spent over 10 hours trying to get my two accounts consolidated. Unacceptable way to treat a customer who has been with Optum for many years now. The call center is full of people you can't understand (poor English) and when you ask for a supervisor it's still the same issue. They are hard to understand every time you ask a question, you get a different answer.

Optimum RX staff lies to get your business. Don’t trust anything that you are told.

They have become a money grab. I always try to schedule an early morning apt. Even doing this they are constantly late due to double booking. Today’s apt was 30 minutes after they open. He is an hour late. You figure it out. No matter what you come in for - they want a urine test. I am in for high blood pressure. Done need a urine test. Every test puts $150 in their pocket. Obviously the patients time has no meaning to them. This is an ongoing issue and today is definitely not the first time

Absolute horrible treatment from your level funded plan's claim department! Even from your managers! They are completely avoiding addressing issues.

Optum Health, formerly Caremount, is the worst now. Most of the good doctors are either not accepting new patients or have retired because they couldn't stand working for Optum. Since my doctor retired in January 2024, I have been trying to find a new doctor at Optum with good reviews and who wasn't just out of school or nearing retirement. It has been difficult, to say the least. On three separate occasions, I found a doctor with great reviews who met all my other requirements, and I booked an appointment only to get a call within 1-3 days from staff members, informing me the doctor isn't accepting new patients, which wasn't indicated on their portal. It happened again today, only this time one of the staff members I spoke to on the phone was very rude about it, and I lost my patience, prompting me to write this review. If you can avoid it, stay away from Optum; go to Northern Westchester or someplace else if you can. And if you can't avoid it, best of luck. I'm giving one star because that's the least I can give.

Definitely cares about money ONLY. My prescription doubled because it's branded and not generic. Their only response was "too bad."