OptumReviews of optumrx.com

Incredibly unhelpful stupid call and message center "staff". Literally seem to WILLFULLY misunderstand and convolute every simple thing. Website doesnt show all prescriptions.

My prescription was sent in a month ago. Every week for 3 weeks they said they would ship "Within a week." Week 4 a supervisor (Lynn) said it was in stock, would ship within 24-48 hours and they would personally call back with a tracking number. It didn't ship, they didn't call. Later in week 4 another supervisor (Mel) said it would for sure absolutley ship out no later than 5 days, be shipped overnight and on my porch in a week at the latest. For sure, promise. Week 5 I noticed online they canceled the order, did not ship. They say I have to start over now. I have yet to recieve the medicine nor have I recieved a refund. Everything they say turns out to be a lie. The only thing you can be sure of is that whatever they are saying is not true. Had they just said to begin with they wouldn't ship the order I could have gone somewhere else. If you enjoy calling the pharmacy and wasting hours of your time, if you want to go over a month without your medication, pay for nothing, be lied to then this is the pharmacy for you. They barely speak English and are unable to communicate anything beyond a very basic level. This is by far the worst pharmacy I've ever dealt with, which is saying something in a broken system.

Given my chronic health condition, I've had to work with many pharmacies and medical business over the years. Until now I have never had the misfortune of working with a company so horribly incompetent as this one. They keep no records of previous forms or communication and you have to jump through a million automated hoops just to speak to a real person. You have to fill out a new prior authorization form each month when you refill your medication. Sometimes you have to fill out multiple because they somehow manage to lose them. This company is a complete joke. Avoid at all costs.

Marketing spam. Avoid

Optum rx is staffed by the most incompetent pharmacists and customer service representatives in the healthcare industry. I had several prescriptions sent to them because that is who my employer uses. However, my order was mishandled from the very start. After numerous phone calls to customer service representatives who have a "it's not my job" attitude, I decided to have them filled at a local pharmacy. This organization is simply dysfunctional and has no place in the American healthcare system.

They're still taking money from my paycheck even after closing the account and calling several times

Effudex cream, one tube $100 copay. From Mark Cuban Pharmacy identical cost = $16.50. Optum is predatory, clearly selling meds under insurance for more than they pay for them. Imagine, Mark Cuban Pharmacy sells it for $16.50 (it's generic) so that means that Optum is paying less than $8 for it. BEWARE. With GoodRx coupon at CVS = $38.24, and with Optum it's a CO-PAY? Not, it's THEFT.

I used Optumrx through my United Healthcare account to order my prescriptions. This was the worst mistake I’ve made in a long time. The app made me pay for my prescription before they would ship it-so I paid with my credit card. Understandable, but 6 months after my order was shipped, I got an invoice for that in the mail. I’ve sent them a copy of my credit card statement showing the charge. And after weeks of calling and speaking to different people, finally someone told me they received my credit card statement and will remove it from my account-that it should be removed within 24 hours. Now, 4 days later it’s still on my account. I called today and after 7 minutes on the phone with a representative, she couldn’t pull up my account. Even after she asked for my name and DOB 3x. This is a nightmare. Do yourself a favor and use another pharmacy.